Somali speaking Customer Service Manager

I'm now working with a company that is offering money-transfer and banking services and helping thousands of people and businesses abroad. If you want to be part of well-established and stable financial company, this is the opportunity for you.
The company is looking to recruit a Somali speaking Customer Service Manager to oversee the Customer Service team and support the day-to-day running of the team.


Key responsibilities:

*Supervision of the Customer Services team
*To organise and plan workload based on needs and demands of customers and the team
*review the team's performance
*Train and develop the members of the team
*provide first class customer support to customers and representatives in English and Somali
*Updating and maintaining all the internal records in accordance with internal policies
*Acting as the point of contact for all escalated complaints
*Setting SLA/KPIs for the team
*Ensuring company procedures and process are followed
*Review processes when necessary


Who would suit this role?

*An experienced customer service manager (min 2 years)
*Proven experience in financial services/money services business
*Fluent in English and Somali
*Customer focused
*Excellent communication skills
*Able to lead and motivate others
*Organised and efficient approach to work
*Eligibility to work in the UK

Please note that this is a 12-month Fixed Term Contract.


If you are interested please send me your CV to p.kubicskoova@eurolondon.com or apply here.

Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

Consultant

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Petra Kubicskoova

Team: Customer Services and Contact Centre Division

I specialise in: Permanent recruitment for multilingual customer support and call centre positions in the UK and abroad 

Languages: English, Slovak and Czech

About me: After obtaining my master’s degree in Psychology, I started my career in recruitment in Slovakia. I’ve been enjoying it for over 4 years now and recently I’ve made my dream come true by moving to London where I continue to work with multilingual candidates. When I have the time and money J I try to travel as much as possible.

Fun Fact: I’ve visited 15 countries in the past 12 months!

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