Customer Support Specialist - Bilingual German / English

Our client, a rapidly expanding international company, a Buy Now - Pay Later solution, is seeking is a bilingual German / English Customer Support Associate to join their team based in central Paris.

 

Fluency in French is helpful but not essential for this role. This is an exciting opportunity to join a scale up at a time of high growth. The Paris office has a great team spirit who work flexibly in hybrid or in office mode (as you prefer!).

 

As a Customer Support Associate, you will act as the primary interface with the client's B2B customers on the German market. Clients are typically marketplaces / merchants that offer your payment option on their websites. 

 

You will work closely with other teams such as Payment Operations and Collections to resolve order and payment related issues in a timely and efficient manner timely.

 

English is required as you will work closely with colleagues based in the UK.

 

You'll be a part of a high performing team, and your decisions and actions will have a direct impact on business success.

 

JOB RESPONSIBILITIES:

 

  • Provide prompt and efficient support to customers, responding to requests for support via email, chat and phone
  • Pro-actively seek solutions to customers’ problems, collaborating with other teams as needed
  • Achieve target levels of customer satisfaction and first contact resolution
  • Communicate in a friendly, positive and professional manner
  • Conduct manual fraud reviews and identify emerging fraud trends
  • Identify opportunities to improve our processes and implement solutions
  • Work closely with other teams like Collections, Payment Operations and Customer Success to improve customer experience and resolve operational issues
  • Provide input to the Product / Tech roadmap based on customer feedback

 

 

 

PROFILE REQUIRED:

 

  • Fluent in German and English. French is a plus but not a prerequisite
  • Experience in a customer facing role
  • Strong problem-solving skills and attention to detail
  • Strong organisational skills and ability to prioritise

 

Salary: 30K€ - 35K€ + Stock options

 

 

Please send your CV to a.belaid@eurolondon.com

 

Please note that only shortlisted candidates will be contacted

Consultant

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Alicia Belaid

Languages: French and English

Profile: Graduate as a social psychologist, I’m passionate about Human beings, how they think, how they behave, how they interact between each other.

I had planned a career in marketing but sometimes life has other plans for us.

I joined Euro London recently, October 2021 and since then, it's been a very blissfull adventure.

I guess being a psychologist helps to understand clients and candidates.

 
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