Claims Executive

Our client is a rapidly expanding global insurtech scale-up. They are looking for a Claims Executive with a background in handling high cost claims in for automotive or housing insurance. You will work with clients and Third Party Administrators on the French market, whilst working closely with colleagues in the claims team based in the UK. A bilingual level of French and English is essential.



Provide technical expertise:

  • Review, assess and control all claim queries, referrals, excess authority and delegated authority providing instructions for future claims management
  • Provide expertise on loss adjusting, legal aspects and settlement
  • Assess inflationary factors and trends to make recommendations to pricing and underwriting teams
  • Assist in shaping the claims handling strategy
  • Monitor and report on market or legislative changes and their potential impact

Third Party Administrator relationship & performance management:

  • Work with the claims team in the UK, manage relationships with Third Party Administrators in France and assist in selecting new claims handling providers
  • Resolve day to day claims queries and provide guidance on good claims processes
  • Build relationships with loss adjusters, investigators, repair networks and solicitors
  • Monitor and manage claims service performance. Develop and implement operational claims processes to ensure claims are handled according to business strategy and needs. Develop key performance indicators for TPA performance, implement them and monitor them

Customer claims experience:

  • Design a world class customer claims journey across prevention, notification and settlement
  • Monitor complaints relating to claims and take steps to prevent similar situations arising again


Profile required

  • You must speak French to native standard, coupled with a strong level of English
  • You have good claims experience in the automotive or housing sector, with solid claims handling skills;
  • 2-5 years’ experience in claims adjusting or claims operations management in either a claims handler, insurance company or insurance broker.
  • You are a quick learner and self-starter with the desire to play a pivotal role in changing how claims are processed in the insurance industry
  • You are adept at developing strong internal and external relationships to facilitate claims projects and proper day-to-day handling of claims


Salary: 40K€ + stock options


Please send your CV to


Please note that only shortlisted candidates will be contacted.



Megan Collins

Equipe : Paris

Spécialisée en : Recrutement de profils internationaux pour le marché français.

Consultante à Euro London depuis : 1999

A propos de moi :  Megan a ouvert le bureau français d’Euro London à Paris en 2001 puis en a pris la direction jusqu’en 2005. Elle a ensuite travaillé en interne pour le cabinet d’avocats Freshfields Bruckhaus Deringer où elle s’est spécialisée en recrutement d’avocats, commerciaux et professionnels du marketing. Revenue au cabinet Euro London en 2011, elle s’est concentrée sur les postes internationaux pour le marché français. Megan est bilingue Français/Anglais.