Client Service Manager (trading,FX or treasury environment)

Senior Client Advisor
Frankfurt

Permanent

My client, a technology trading venue is seeking a Senior Client Advisor with a customer-centric attitude!

The Role:

You will be part of an international Team, dealing with our global clients and will directly report to our Head of Business Client Advisory Services locally in Frankfurt. Your responsibilities include:

  • Provide first class and pro-active non-technical service for our customers 
  • Deliver advisory service to internal teams (e.g. Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.) 
  • Onboard new clients
  • Deliver user system trainings (interactive and remote)
  • Build and maintain relationships with clients by understanding and fulfilling their business needs and enhancing user experience 
  • Willingness to run projects 
  • Perform business testing of full range of products and features on our platform 
  • Improve existing workflows and processes 
  • Pricing quality analysis and escalation procedures
  • Maintain and share up-to-date knowledge about company products and services 

 

Your profile

  • Good academic background within a finance related field
  • Fluent German & English (written and spoken)
  • Working experience in client services from trading division or other FX or treasury environment.
  • Knowledge of SWAPS, Trades, FX, Forward points, pivots etc.
  • High understanding of EMS (Execution Management System) tool
  • Experience working with Asset Managers
  • Experience working on projects
  • Strong sense of customer service (detail- and service-oriented) 
  • Ability to Communicate at all levels and to explain technical products to a non-tech audience
  • Proficient in MS Office, especially Excel 

 

If you are interested in learning more, please CLICK APPLY or send your CV to Anna via a.cardano@eurolondon.de (0049 151 579 88 037)

Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

Consultant

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Anna Cardano

Team: Banking & Finance - Germany

Languages: German, English & Swedish

About me: I moved from Scotland to Germany in 2007 and started with Euro London Appointments on the Secretarial Support and HR desk. Since 2014 I am the Principal Consultant for the Banking and Finance desk and specialise in a broad range of junior and senior positions within that sector. 

Having grown up in Scotland and Sweden I have a very international outlook and cultural awareness that helps me greatly in what I do. With over 10 years experience in recruitment I am a successful, passionate and fun recruiter!

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