Ce poste n'est plus disponible.
Vous pouvez consulter des offres similaires ou utiliser les boutons ci-dessous pour paramétrer une notification par alerte email lorsque des postes similaires seront ajoutés.

Client Services Manager

Currently in a Level 2 Technical Support role and looking for a step up? Do you have experience in Client Servicing?  Strong understanding of fundamental IT Concepts? Then read on! 

Our client, an established global player in web based trading technology is looking for a Client Services Manager to join their dynamic team. 

Key Responsibilities:

  • Assist account managers and clients with “go live” and resolve connectivity and technical issues with Java-based client software
  • Assist with identification of software bugs and work with internal teams to manage through to resolution
  • Resolve technical problems or business workflow issues during initial client communication
  • Investigate and manage trading problems
  • Assist clients identify issues with underlying hardware infrastructure
  • Perform regression testing of full range of products and features on our platform
  • Effectively manage the escalation process for any incidents that cannot be resolved immediately

Key Requirements:

  • Strong Technical Support Background
  • Fundamental IT concepts (Java, TCP/IP, Linux/Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting) 
  • 2 to 5 years of relevant Level 1 & 2 Support Experience, preferred
  • Working experience in client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment would be desirable
  • Good organizational skills, ability to work under pressure and to meet tight deadlines
  • Ability to communicate technical/product information to a non-technical audience
  • Excellent sense of customer service (detail- and service-oriented)
  • Self-motivated with a proactive and consistently high output work ethic
  • Fluent in German (Min: C1 German Language Skills)
  • Strong written and spoken English skills

Interested in taking the next step as a Client Services Manager? If you meet these criteria then please send your full CV via email to Joanne Zechariah at j.zechariah@eurolondon.de

I look forward to hearing from you!

Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

This job has now been filled but you may be interested in:

 
  • I am recruiting!! Finance Director, Frankfurt. If you have gained experience in a senior Finance role ideally from either a Pharmaceutical background, Health care, Advertising agency or similar then please read on.... This is a brand new role, Finance Director Germany. In this leadership role you will be required to grow the business; You are looking at the business from a tactical and strategic angle and forecasting for the future. You will identify areas where you can bring commercial guidance and growth! You will report to local, regional and global management. You will proactively control annual budgets, updates and forecasts.   The Requirements: Significant experience in a similar industry A degree in Finance/Controlling Fluent German/English Ability to build strong Relationships   If you are interested in hearing more about this opportunity please #getintouch Anna, a.cardano@eurolondon.de or Click APPLY! Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Amazing Opportunity to develop your Customer Service career with a Market Leading Technology organisation.   This company originally from the US has ambitious growth plans over the next few years and you could be part of that expansion. This is client focused role where you will use your previous Client Services skills to ensure complete customer satisfaction with the technology on offer. What’s the Technology – Event Planning is a major undertaking for any organisation, but so much more can be done using this companies innovative and easy to use cloud based solutions. Clients are small and large, far and wide, there is so much opportunity.   The DACH market is growing so be part of that growth.This is a great role for a candidate who is extremely client focused and is really interested in technology.  Using your excellent client skills you will be responsible for ensuring clients are using functionality and are completely satisfied with the product. You will speak English and German fluently as you will be looking after the German speaking client base.   Client Success Advisor – Event Management Technology   Your responsibilities: As the Client Success Advisor your role is to be the first point of contact for existing clients already using the Technology. After completing your training in the US you will be the Product expert for the client talking them through functionality and demonstrating how to use it on a day to day basis.   On a day to day basis you will • Give training to clients both existing and new • Gather client requirements for future product enhancements • On board clients by providing excellent product knowledge and training • Face to face training with clients when needed • Record information in  the CRM system   Your Profile: • You have a Bachelors level Degree • You have previous client focused experience where you were talking directly with clients both face to face and on the phone • You have worked in busy Technology focused environment and you can use your Customer Service and problem solving skills. • Ability to multitask, be organised and work in a fast paced environment • Fluent German and English is essential • Ability to travel up to 30%   Your Benefits: Besides having the opportunity to join an innovative company, you will learn, develop and be presented with great opportunities to be part of something big!   Frankfurt based with initial training in the US   This is a great opportunity to gain valuable Technology experience with an innovative organisation who provide training and development of its team.   Interested? Please send your cv to Emma Brady at e.brady@eurolondon.de. I look forward to hearing from you!    

  • If you have experience within Change Management in either a Business Analyst or Project Management role this could be an exciting role for you with lots of responsibility from day one and a change to grow and develop the role in the future! This role as Business Analyst/Project Manager is based in the Frankfurt area and is with an international Investment Management firm. In summary, your role will be to analyse and guide the project management of Regulatory Changes across all areas of the business globally. This role will involve travel and your tasks will be to pre-analyse the potential effect on the business, your responsibilities will include but will not be limited to the following: •    Work closely with the global project •    Identify requirements, analysing regulation changes •    Producing project plan •    Assigning resources and authorisations •    Arranging meetings •    Reporting and presenting results •    Following up with quality assurance •    Suggesting strategic changes when required You should have gained experience in a similar role within a similar environment and other requirements include: •    Fluent English, Advanced+ level of German •    Strong Business Analysis and project management skills •    Good working knowledge of MS Office •    First class communication skills •    Ability to work independently and to deadlines •    Flexible to travel If you are interested in this position please Click Apply or send your CV to Anna via a.cardano@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com    

  • Have you gained Treasury experience in an international environment and area looking for a new challenge with lots of responsibility? I have a very interesting role with my client, a Private Equity firm in the Frankfurt region. This is an international role, at a fantastic location with a competitive salary. The role involves: Maintain procedures and policies Prepare Fund wires Process FX Trades Monitor activity on all funds Liaise globally with financial institutions Prepare and review reportings Monitor mailboxes Update cash sheets Assist with Audits My client is looking for a candidate who has ideally at least 3 years experience in a Treasury role, with a fluent level of German & English with a detail-orientated outlook. If you think this role is interesting, please click to apply or get in touch via a.cardano@eurolondon.de Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com  

  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Receptionist (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessig@eurolondon.de or call 0049 (0)69 219320.