Service Process Manager

I have a very exciting opening in Frankfurt city! My client is looking for German/English speaking Service Process Manager!

The Role:

You would be responsible for managing non-technical customer support and managing the distribution of work. Your daily responsibilities are as follows:

  • Regular telephone and email contact to colleagues and clients
  • Establishing client needs
  • Managing the client process
  • Liaising closely with the Data/IT/Sales teams to ensure enquiry appropriately dealt with in a timely manner
  • Reporting to Management
  • Analysing Data
  • Quality Assurance

The Requirements:

My client is looking for a candidate who is motivated and driven with ideally at least 2 years’ experience in a customer centric role and ability to manage complex process and ‘push back’ when needed. Experience should ideally come from the financial services industry however hospitality, customer service experience is also welcome. Other requirements include:

  • Experience from a fast-paced environment
  • Fluent German
  • Fluent English
  • Strong Communication Skills
  • Analytical Mind-set
  • Ability to work independently
  • Decision making capability

Why Apply?

The chance to work in a truly international team where you will have daily contact to other offices!
To work for a great team with a very flat hierarchy!
The chance to work in a bright and friendly office with an informal and entrepreneurial environment!

If you are interested in applying for this position please send your English CV to Anna via

Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at



Anna Cardano

Team: Banking & Finance - Germany

Languages: German, English & Swedish

About me: I moved from Scotland to Germany in 2007 and started with Euro London Appointments on the Secretarial Support and HR desk. Since 2014 I am the Principal Consultant for the Banking and Finance desk and specialise in a broad range of junior and senior positions within that sector. 

Having grown up in Scotland and Sweden I have a very international outlook and cultural awareness that helps me greatly in what I do. With over 10 years experience in recruitment I am a successful, passionate and fun recruiter!