Client Relationship Manager - Print Production

I am currently working with an established market leader in the provision of Marketing Services. This organisation is an expert in optimising marketing activities by adding value to customer and prospect communication, for both online and offline channels . They plan, create and deliver Marketing Communications and Point of Sale material. Its more than 1,000 employees provide services for some of the most well-established brands worldwide. In order to expand the project management team for a major Client in Germany we are looking for a
Client Relationship Manager – Print Production Marketing Services
Permanent position in Frankfurt
The Client Relationship Manager is responsible for managing the relationship with the client and the planning, execution and project management of the clients entire process of print production. This includes the supply chain process for all print production requirements from planning, RFQ, through delivery of components. In addition, the Client Relationship Manager will liaise internally and externally with suppliers, while managing the flow of information to ensure timely and efficient delivery to the client.
Your duties and responsibilities:
• On-site with the client, you are responsible for day to day client relationship management. You will provide first class service and ensure escalation of any issues and a hands on approach to dealing with the client
• Managing the small project management team to ensure delivery of services to the client
• Requesting quotes from suppliers
• Taking briefs from clients
• Consulting clients, presenting of production solutions and innovations
• Calculating of costs
• Regular contact with suppliers regarding renegotiating of new terms of business
• Processing of print production materials including negotiation, ordering of goods, quotation, creating purchase orders, good received confirmation and invoicing
• Proactively communicate supply chain issues to product teams and coordinate solutions
• Participation and leadership of relationship and business reviews with key partners and supplier
• Work proactively with supplier to ensure continuous improvement and optimal production solutions for new and existing marketing materials and concepts
Your profile:
• Strong attention to detail and operational workflow dynamics to effectively track and analyse the status within the procurement process
• Ability to multi-task and utilize resources to execute tasks within a deadline oriented environment
• Excellent Project Management skills
• Excellent people management skills
• Ability to build relationships and work across a multi-product line organization
• Fundamental knowledge of the whole print production spectrum
• Fluent in German and English
• Commitment to continuous process improvement initiatives and ability to solve problems creatively
• Excellent communication and negotiating skills
• Quality control of print related materials
To apply please send your CV
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Emma Brady

Team: Sales & Marketing -  Germany 

Languages: English & German

Specialist in: Sales & Marketing for Technology, eCommerce, Consumer Goods and Financial Technology

About Emma:

With 18 years Recruitment experience, Emma has an extensive network of candidates and clients throughout the region. She enjoys working with both clients and candidates to consult and advise on the ever changing Recruitment market in Germany. Having relocated from Dublin to Frankfurt in 2001, Emma very much enjoys living and working in a Multilingual and Multicultural environment.