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IT 1st Level Support

Looking for a dynamic and customer-oriented 1st Level Support professional!

As a 1st Level Support representative, you will be responsible for providing technical assistance and support to our clients, ensuring their satisfaction and smooth operations. You will be the first point of contact for clients experiencing technical issues and will be expected to resolve their problems efficiently and effectively.

If you have a passion for helping people and solving technical issues, and want to join a dynamic team of professionals, we encourage you to apply for this exciting opportunity!


  • Responding to customer inquiries and providing technical support via phone, email, or chat.
  • Troubleshooting and diagnosing technical issues, and providing solutions in a timely manner.
  • Escalating more complex issues to 2nd or 3rd level support.
  • Maintaining records of customer interactions and keeping track of technical issues and resolutions.
  • Collaborating with other team members to improve support processes and knowledge base articles.


  • Excellent communication and customer service skills.
  • Basic knowledge of computer hardware, software, and networking.
  • Ability to work independently and prioritize tasks effectively.
  • Ability to handle high-pressure situations and work under tight deadlines.
  • Willingness to learn and adapt to new technologies and support processes.



Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website



Viktoria Wiehr

Team: Sales and Marketing

Languages: English, Ukranian, Russian & German


Growing up in Ireland with Ukrainian parents, I was always surrounded by Russian, Ukrainian and English and developed a vast interest for languages. When I came Germany in 2017, I found myself truly connecting with the people their culture and mentality. After finishing my bachelors degree in American and British Studies I decided to embark upon an adventure into the world of international and multilingual recruiting. I specialise in the field of Sales and Marketing Recruitment, and I am always pleased to assist both clients and candidates in my area of expertise.


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