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Financial data-feed technologies savvy ? Passionate about customer support and problem solving ? Driven by new challenges in the financial services sector ? If so , Euro London may have the ideal opportunity for you for 2019 ! We're currently recruiting for a leading global player in the Financial Real-Time data sector currently looking for a talented and industry experienced Technical Support Representative who will work as part of a dynamic global team providing real-time data support technologies support. As someone who has supported data providing information on Equities, Futures, Options, Commodities , Precious Metals or similar you're confident supporting Brokerage Firms, Banks, and other institutions using Financial Data systems. You enjoy working in a fast-paced but supportive environment and being recognised for your work. If this sounds like you , please read on ! The main responsibilities for the position are included below : *Providing technical support to all incoming client queries during your shift. *Delivering a high quality customer service experience, you know how to interact on a technical level but also an industry level with financial services clients to meet their requests and ensure their satisfaction. *You'll investigate queries and escalate them to the relevant team leader where necessary. *You'll work with Senior technical analysts to provided specialist support to key clients. *You'll document all actions in the CRM system and escalate using JIRA if required. *You follow up with clients on all outstanding queries. *You'll assist the team leader with implementations for new clients, as well as existing clients requiring additional products, when necessary. *Be involved in assisting in document creation and knowledge sharing with the team. Requirements *A Bachelors degree in a technical or financial discipline. *Strong knowledge of Financial /Market Real-Time data technologies or a similar area focused on financial information. You should be focused on the applications more that the infrastructure, whilst having a working knowledge of PC Infrastructure and Systems. *Fast learner able to be a self-starter with the ability to work in a fast paced , sometimes demanding environment. *Strong problem solving and time management skills with high attention to detail. *You can work under pressure, but have a sense of humour and collaborate with others , mutually supporting each other when problems arise. *Excellent written and oral communications skills. You're confident speaking to a range of clients and colleagues across the Financial sector and can adapt to them and their industry due to existing knowledge or ability to learn and extend your knowledge further. *Fluency in a second language such as French or Mandarin is beneficial but not essential. In return our client can offer a stimulating, challenging opportunity in a supportive, team-work oriented environment where as a specialist you're valued for your knowledge and skills. Our client can offer an array of health and well-being , as well as great day-to-day benefits that will help you integrate into the company as well as the team ! If this sounds like to kind of opportunity you'd be interested in exploring further then please apply today !