Global IT Support Analyst

Supporting the IT infrastructure of a company shouldn't be a solitary task. Why not join an outstanding IT department's team, gain international exposure and provide your help to colleagues from all around the world?

A top 10 global & successful law firm is looking for a Global IT Support Analyst ASAP for a permanent contract in Manchester, covering the 2:00 pm to 10:00 pm fixed shift from Monday to Friday.

You will provide a technical 1st and 2nd line support to the many offices of the company - UK, Germany, Spain, France, US, APAC - for a wide variety of issues and escalate when necessary.

Your ideal profile:

3 years' experience in an Technical Support role, first and second line
Broad technical skills with excellent knowledge of Windows 10 and Office 2016
!!!! Ability to work from 2:00 pm to 10:00 pm from Monday to Friday !!!!
Excellent communication in English
Extra bonus point if you speak German, French, Spanish, Italian or any additional language

The main responsibilities:

Provide global IT support remotely or on-site for Mobile, Desktop, Laptop, Windows, Blackberry, Cisco, VPN, Active Directory, Exchange Server, etc.
Document and resolve tickets in a timely manner
Escalate issues when necessary

The perks:

24 days of holiday 8 bank holiday
Attractive salary, see below
Extensive Training
Pension, healthcare and gym membership
An excellent team of hardworking, generous & collaborative people

Location: Manchester
Salary range: £27'000 to £31'000
Start date: ASAP
Contract: Permanent

If you read that far and you felt that Global IT Support Analyst could be you, click apply or send your CV to

Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.



Jefferson Seng

Life Highlights: I was born and raised in Geneva, Switzerland, a small yet international and busy city. I went on studying Economics and Management which led me to an accounting opportunity. Although it was an enriching experience, it unfortunately lacked the warmth of human interaction.

All my following roles allowed me to work more closely to people, even pushing me to relocate to London, thus giving me the chance to broaden my horizons and meet hundreds of fascinating characters.

It motivated me to embrace this new career path in IT recruitment, a role that combines both a fast-paced and challenging environment and fruitful encounters with people from all cultures and ways of thinking.

Outside of work: In my spare time, there’s four things I love to do: going out in London and socialising with friends and new people; reading a book, may it be classical literature or self-development; playing a game or two (or three) of Badminton or Ping-Pong; playing the ukulele (I started not too long ago so don’t bother asking me to play for you yet).

Fun fact: Don’t try to guess my ethnicity or my age, it is not worth the effort!

If I was a famous person: I would like to be Bruce Lee. Why? His physical and mental strength, his wisdom in exploring life philosophy, his creativity in bringing all martial arts he learned into one of his own and his polyvalence in his career (actor, film director, athlete, author and more) are in my opinion to be taken as an example.

All that said, I’m looking forward to hearing more about you and the opportunities you are looking for!