**Job Opportunity: Mandarin speaking IT Support Specialist**
Are you an experienced IT professional with a passion for delivering great support and driving technological excellence? Are you fluent in Mandarin or Cantonese and based in London? We're seeking a dedicated IT Support Engineer to work for one of our clients on a temporary basis for at least 1 year(could be extended for the right candidate).
- Provide expert IT support to local and regional users, logging incidents and managing problems through their ITIL service ticketing system.
- Troubleshoot a diverse range of IT issues, including but not limited to PC and mobility hardware, software and applications, remote access (VPN), account and password management, voice and video conferencing, security, and network connectivity.
- Build, maintain, and optimise the IT infrastructure encompassing WAN/LAN networks, telephony systems, audio and video conferencing setups, end-user computing environments, and printers.
- Ensure meticulous management of IT assets within the region, guaranteeing accurate and efficient asset management.
- Oversee outsourced engineers to ensure the delivery of IT services upholding their client's high standards.
- Minimum of 2 years' experience in the IT field.
- Proficiency in both Mandarin or Cantonese and English languages (written and spoken).
- Demonstrated expertise in computer troubleshooting for both Windows 7 and macOS platforms.
- Sound understanding of Active Directory, DHCP, DNS, TCP/IP protocols.
- Familiarity with Windows Server environments and associated permissions.
- Proficiency in managing Cisco telephone and conferencing systems.
- Competence in overseeing both physical and virtual server environments.
- Networking skills encompassing the management of network switches, firewalls, and related components.
- Exceptional communication skills in both Mandarin and English languages.
- Polished telephone etiquette, coupled with patience and strong communication abilities.
- Innate customer service orientation, underpinned by a humble attitude.
- Proactive and results-driven mindset, with a willingness to take initiative.
- Adeptness at embracing change and quick to grasp new concepts.
If this sounds like you, please apply here or send me your CV to:
Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements.