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Our client, a rapidly expanding US SaaS company is looking for a talented training / implementation specialist to join their expanding team in central Paris. You will be responsible for the overall delivery of their subscription based solution to accountants. This role would suit candidates who have experience as an accountant but are now looking to transition into a training / accounting solution implementation role. Responsibilities Managing the seamless on boarding of Partner Accountant new and existing clients onto the SaaS solution. Creating and delivering high impact training material to Partner Accountants. Supporting the Business Development Manager by providing consultative support to the Partner Accountants. Validate Salesforce account order and BDM submission. Liaison between internal sales team and external customer Create on boarding plan and communicate to relevant stakeholders and execute to timelines. Manage complex migrations and communicate internally & externally of progress against target. Work across multiple internal and external customers and raise any issues immediately. Report on compliance of internal sales team and adherence to process Assume ‘post sale’ responsibility for account set up and confirmation of units sold Identification of sales or growth opportunities and communication to Leadership team Learn and utilizes specific software tools and problem solving strategies to solve for customer issues, develops and prioritizes recommendations for product and process improvements Apply systems and process thinking to design solutions to identified customer problems / opportunities Profile required Previous experience in a training / project management / implementation role, ideally with accounting knowledge Strong problem-solving and analytical orientation with the ability to identify root cause of issues, develop recommendations and influence others. Demonstrated technical aptitude and skills Strong business and financial acumen Demonstrated project management skills for planning/driving tasks across organizations Excellent written and verbal communication skills; ability to communicate technical and other findings across organizational levels Customer-focused, with a passion for delivering the best possible customer experience Salary: 35-45K€ basic (50-57K€ OTE) Please send your CV to firstname.lastname@example.org Please note that only shortlisted candidates will be contacted. Candidates must have valid working papers for France.
Our client is a renowned French innovator in the field of multi-vendor e-commerce platform solutions. Their cutting-edge solutions enable French , EMEA and global B2B and B2C companies to launch their Marketplace platform of products and / or services in just a few months. As a Technical Account Manager ( TAM) you will be involved in managing and overseeing our client's customer's technical needs , providing accurate technical assistance and support post-installation of the solution. As a pro-active TAM you should be able to explain technical details and subjects to non-technical audiences to ensure customer satisfaction . You should be results driven and motivated to meet targets and goals. Ultimately, you should be able to provide technical, product and business knowledge to support the sales process and strengthen customer relationships. You will work closely with the Implementation Managers, the Technical and the Support teams, supervised by the head of the Implementation Manager team: Responsibilities ● Provide pro-active technical assistance for customers to support pre-sales and post-sales processes for newly on-boarded and existing clients. ● Address all product-related queries on time and pro-actively. ● Train customers to use products effectively ● Provide developers with customers' feedback to help identify potential new features or products ● Report on product performance ● Identify solutions to reduce support costs ● Analyse customers' needs and suggest upgrades or additional features to meet their requirements ● Liaise with the sales department to identify upselling opportunities to help increase sales new business and increase sales ● Create, maintain and improve internal and external documentation. ● Conduct workshops and share best practices with customers ● Keep track of Marketplace Performance Metrics ● Establish report on those previous activities Required skills and abilities ● Proven work experience as a Technical Account Manager or similar in at least one previous customer-facing experience. ● Solid technical background with hands on experience in digital Technologies. Experience with E-Commerce or Marketplace solutions would be beneficial but is not essential if you can show a strong interest in E-Commerce solutions and an interest in developing your career further in this area. ●Good knowledge of web technologies and programming languages (HTML, JS, JSON, REST APIs) ●Good knowledge of SaaS/Cloud technologies. ● Familiarity with software development ● An ability to grasp customers' needs and suggest timely solutions. ● Excellent verbal and written communication skills , near bilingual skills in French and English. ● Strong analytical and problem-solving skills. ●Able to travel occasionally but most client-facing Account Management is performed from our client's offices in Paris. Why join the company? Hyper-growth company, continually expanding. Company awarded many times for its innovation Advanced technologies, strong technical focus. Great prospects for evolution Company expanding internationally Real atmosphere and company culture in company that has a 'Start-Up' feel ( established 5 years ago) A great human adventure!
Our client is a leading global player in the field of multi-vendor e-commerce platform solutions. Their innovative solution enables B2B and B2C companies to launch their Marketplace platform of products and / or services in just a few months and is expanding across Europe. As an Implementation Consultant, you will be in charge of the integration/implementation of the Platform with its associated Project Management for the customers' website or application, up until the launch of the Marketplace. Customers are typically major accounts (CAC 40 etc). Your expertise will be used to support the client and its technical partners' team (Internal team, Integrator team, third-party solution, etc.) in the deployment of the solution, technical assistance and user training. In this context, you will set up a project methodology according to the clients specificities. You will work closely with the Account Managers, the Technical and the Support teams, supervised by the head of the Implementation Manager team: - Analysis of the existing Customer's technical solution (architecture, features, etc.) - Definition of the Technical scope - Support and assistance, demonstration and integrators training (IT services company, integrator, technical customer team) and operational users - Planning and prioritization of integration activities - Coordination of different internal and external stakeholders - Writing specifications and documentation on specific features - Reporting to the Project Director Required Skills - Strong Software Implementation experience and at least initial experience/foundations in Project Management, with focus on budget and planning management, ideally within an e-commerce environment OR Strong SaaS/Software Implementation experience. - Good knowledge of web technologies and programming languages (HTML, JS, JSON, API Rest) - Good knowledge of SaaS, Jira, and other project management tools - Bilingual or nearly bilingual in French / English. Client currently in 20 countries across Europe and globally. - Ability to solve complex problems - Be proactive / Demonstrate leadership - Excellent level of oral communication and enjoy teamwork - Excellent sense of organization Why work for the company? Hyper-growth 'start-up' feel company with the backing of a major international Software Editor. Company awarded many times for its innovation Advanced technologies, strong technical expertise Great prospects for evolution Company deploying internationally Real atmosphere and corporate culture A great human adventure!
Our client, a global software solutions company, is recruiting a Development Manager for their French office in Marne la Vallée. You will report to the GM, France and will lead a team of 12 Developers. You will focus on modernising work practices, transitioning from traditional C and C++ applications to building effective agile methodologies and building automated testing suits. You should be comfortable working with short deployment processes. You will be responsible for: Team performance Creating plans for converting the product backlog into working software Being a successful scrum master Setting and hitting sprint goals Fostering a culture of unit testing, quality Driving discipline required to achieve and sustain Continuous Delivery Core tasks and activities: Team leadership Create a culture of trust and respect within the team Promoting transparency of the development process Team expectation setting Mentoring and coaching for technical excellence Growth and expansion of skills within the team Personal development of team members Project planning and delivery Facilitating daily scrum, sprint planning, sprint demo and retrospective meetings Sprint planning Facilitating user story estimation Progress tracking Tracking and removing team impediments Delivery of technical solutions Foster a culture of unit testing Innovative and sound solution design Code quality Code reviews Supporting and championing agreed development processes, tools and techniques Profile required Skills Experience in managing and motivating teams to achieve goals and deadlines Experience working with C and C++ applications Understanding of agile methodology and frameworks Knowledge of scrum work processes Experience and good grasp of all aspects of the SDLC (Software Development Life Cycle) Experience with .NET or Java-based web applications (full-stack, or back-end, or front-end) Qualifications and Attributes Education - Degree in Computer Science or related qualification Experience - 6+ years hands-on experience as a senior developer and team leader Salary: 75K€ + 10% bonus Please send your CV to email@example.com Please note that only shortlisted candidates will be contacted.