Technical Support (English/French)

Are you bilingual in English and French? Is helping others one of your passions? Want to join a cloud communications start-up that's gone from 42 to 77 people since September and is continuing to grow massively?

This is certainly a company to look out for in the coming months and years.

You have the option of working from their office in Paris (after the crisis) or from home on a permanent basis. On-boarding will be done remotely at this stage.

Cloud communications is exploding at the moment for obvious reasons and according to research and many surveys, including one carried out by Euro London, the flexibility of working from home will most probably become quite common after the lockdown.

Feel free to check out our survey results here: https://www.linkedin.com/pulse/workplace-future-survey-results-ben-brogden/ and follow our page for more multilingual jobs!

Needless to say that this is the right place to be.

What will you be doing?
*Providing 1st and 2nd line technical support to customers of all sizes, with a focus on SMEs.
*Attempting to solve issues yourself first.
*Escalating to 3rd line support or to the Developer team for more complex issues.
*Communicating bugs effectively to these teams when escalating.
*On the customer side you will be providing top quality customer service, answering queries in a timely manner and ensuring they are satisfied with results.

Is this you?
*Bilingual in English and French.
*Previous technical support experience for a SaaS product.
*Ability to communicate effectively with non-technical customers about technical things.
*You are a great self-learner.
*Solid knowledge of:
oWindows configuration
oChrome
oNetworks
oVoIP

Benefits
*25 days' paid holiday
*Health Insurance
*Tickets Restaurant
*Full training program
*A great team and company environment!

Consultant

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Callan Wilson

Team: IT & Technical

I specialise in: Multilingual Technology roles

Languages: English, French & Spanish

I’ve been at Euro London since: July 2015

Love London, love recruitment, love IT, love languages.

If I were a famous person I would be Neil Armstrong because I love cheese.

Fun fact: I was nameless for three weeks before my parents decided to name me after a town in Northern Ireland.

 

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