Field Service Administrator

Our client is an international medical technology company focused on women’s health and beauty. With a presence in 15 countries and more than 5,500 employees globally, they are now growing their team in Germany.

We are recruiting a Field Service Operations Associate to be based in their office just outside Frankfurt am Main.

Field Service Operations Associate (m/f)

Permanent Position / Frankfurt am Main area

 

As the new Field Service Operations Associate it will be your responsibility to provide administrative support in areas relating to the service of the medical devises. This will include working closely together with the Field Service Engineers. You will work across the departments Operations, Customer Success and Analytics with the aim of aiding the Process Improvements within the department.

Your new responsibilities will include:

  • Deliver clear, effective and efficient support both internally and externally
  • Identify issues in the service provided by collecting feedback and analyzing data and then develop effective solutions to fix the issues
  • Managing and updating the ERP system
  • Maintain and generate the metrics and reports
  • Coordinate the Field Service Engineers activity
  • Coordinate spare parts, shipment and inventory control
  • Oversee the order of spare parts from Field Service Engineers when needed
  • Coordinate return shipments

 

Your qualifications and experiences

  • Ideally experience working in a similar customer oriented administrative role. This can include order management, claim management, logistics support, supply chain support, customer service, sales administration etc.
  • Ability to problem solve
  • General understanding of technical equipment would be of advantage, but not necessary.
  • Reporting skills – ability to use a ERP system
  • Good MS Office know-how
  • Good documentation skills
  • Good planning and time management skills
  • Fluent German and a high level of English

 

Your new employer and how to get in touch

This is a great chance to work for a large international corporation and I would be happy to receive your application! 

To apply for this position and for further information please send your CV by email to Karin Furberg (k.furberg@eurolondon.de) referring to the reference no. 341053. Alternatively call +49 (0)69219320.

Consultant

image

Karin Furberg

Team: Sales & Marketing - Germany

Languages: German, English & Swedish

About Karin:

Karin has been with Euro London Appointments since 2007 and has specialised on positions in Sales and Marketing. She recruits both junior and senior candidates for roles based across Germany. Having herself moved to Germany from Sweden in 2000, she is in a unique position to understand and be able to assist international candidates coming to Germany looking for a new job and start.

Plus