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  • A tech company providing a cloud-based software for Intellectual Property is looking for a New Business Sales executive to join their team. It's an excellent opportunity for someone with lead generation/outbound experience in the IT field to come and grow into a 360 sales role (from lead generation to deal closing and account management). You will get an extensive training to ensure you are able to present and demonstrate the products in the best possible way and convince prospects they are the go-to software in the Patent Management industry. Responsibilities Identify and qualify prospects through cold-calling/email/inmail Present the products, features and tools via web-demos Understand a customer's workflow, needs and problems to suggest the best application of the product Successfully create business from new and existing customer accounts Manage negotiations with senior-level executives Qualifications Native/Excellent level of English one additional European language 1 years' in IT Sales, either lead generation or 360 Bachelor degree or equivalent Strong written and verbal communication skills Benefits: Extensive training on processes and products (and on how to become a closer) Mix of WFH/Office work (3-4 days in the office, 1-2 days at home) Additional end-year and target achievement bonuses A warm and open work environment Location : Richmond Salary : £30'000-35'000 depending on experience commission up to 100% of basic Start date : ASAP If you feel you are the one for this role, please apply or send your information & CV to me at j.seng@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • Our client is an international manufacturer of 3D printers, scanners and print material. They work towards different industries such as medical, automotive, semiconductors and aerospace. Due to continued growth across the world and in Germany, they are looking to expand their Frankfurt office and are recruiting a international Junior Inside Sales Representative.                                                         Inside Sales Representative (m/f) Permanent Position / Frankfurt am Main   Your new duties and responsibilities As the new Inside Sales Representative, you will be an integral part of the DACH sales team. It will be your role to contact and deal with all incoming leads from new international clients. The majority of the leads are warm, meaning the clients contact you with interest in your products and services. Other day-to-day tasks will include: Contact incoming leads and understand the clients interest and needs Nurture and qualify client leads Consult the client on best product fit Offer, negotiate and close new and existing business Work closely with the senior sales managers on the different opportunities Construct target accounts lists Build and maintain a strong relationship with both current and potential clients   Your profile As the new Inside Sales Representative, you should be customer service oriented and have a dynamic personality. You should have the ability to work under pressure and to remain calm in demanding customer situations. You should ideally have some prior experience in a similar customer facing role i.e. inside sales, sales support or customer support, within a B2B environment. The ideal candidate should also have the following qualifications: Ideally have a Bachelor Degree or equivalent level of studies Fluent Italian or French as well as fluent English A good level of German is of advantage First experience in sales, sales support or customer service is of advantage Strong communication skills Good organisational and planning skills Capable of presenting in front of customers or small groups Good MS Office skills CRM experience is of advantage (Salesforce)   Your Benefits Our client is offering you a place within a truly international company. If you enjoy working closely with customers and are looking for a start in a sales role, then this is the position for you. Our client if offering a competitive salary depending on how much experience you bring with you. Interested? If you meet these criteria then please send your full application via email with reference 345868 to Karin Furberg at k.furberg@eurolondon.de. I look forward to hearing from you!

  • Responsibilities: - Conducting a research project in Italian. - Over see the community and members responses - Pick out important information for internal analysis and client feedback documents -Prepare short well-written, insightful and robust research reports Ideal candidate: -Fluent in Italian -To be experienced in market research, particularly qualitative research. Have experience in moderation of online communities -To be comfortable in translating a guide from English to Italian

  • Calling all French or Italian speaking Customer service and support agents! As a Customer Support Agent, you will be taking on a variety of duties from troubleshooting technical Issues to investigating complex cases which would require great mediation and negotiation skills from your part in order to deliver the highest level of resolution. Using all available knowledge tools and resources to achieve the defined KPIs you will be required to quickly diagnose and triage issues, resolve incidents and/or dispatch to the next resolving group according to the escalation process. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. Duties to include: -Handle English and Italian/French inbound/outbound calls/emails or chats according to company policy. - Identify and resolve customers' requests, questions or complaints using relevant knowledge base tools or other technical resources. -Ensure excellent troubleshooting documentation. -Communicate and consult with colleagues to share best practice. -Follow best practice incident management processes to ensure the KPIs are met. -Comply with/complete global support specific or ad-hoc tasks. -Escalate complex tickets to 2nd tier support and follow up for resolution. -Meet support KPIs (Initial response time, Quality scores, Client happiness rating). Ideal experience: -1-3 years of proven experience in a Customer Service position where technical skills and troubleshooting was required (preferably in the B2B sector). -Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction. -Hold a basic knowledge of CSS, HTML, Wordpress. -Customer oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. -A team player who is positive, friendly and has a can-do attitude towards staff and customers. -Confident and competent in handling complaints, mediation and troubleshooting technical issues. -Experience of working to customer satisfaction based targets and operational metrics such as quality and handle time. -Fluency in written and spoken English & Italian or French language is essential. (C1 level). -Ability to multitask in a fast paced environment, Identifying next steps and executing on them diligently.

  • A leading digital marketing agency, is currently recruiting for an Italian speaking Junior Marketing Account Manager. Responsibilities: *Serves as main point-of-contact and undertakes responsibilities for the success of multiple client projects. *Independently communicates by phone and email, to consult with and advise clients on workflow and project developments. *Effectively recognizes, anticipates and manages clients' needs. *Monitors development and ensures project deliverable for the client are correct and timely. *Responsible for development and increasing effective and positive relationships with clients. *Other duties as may be reasonably requested from time to time. Knowledge, Skills and Experience: * Fluent to native level in Italian * Ability to work under pressure and to prioritize tasks. * Ability to multitask * Excellent interpersonal and communication skills. * Ability to listen and understand client's needs. * Demonstrates service orientation with a desire to exceed customer expectations. * PC proficiency with Microsoft Office and current web-related technologies. * Ability to work within a team environment but also a self-starter. * Detail orientation.

  • Customer Support Executive - fluent Italian,Spanish or Portuguese - £25,000 per annum - near Burton on Trent We have 3 roles for a Spanish speaker, Italian speaker & Portuguese speaker for a leading international client based in Derby, close to Burton upon Trent. It is essential to speak either language fluently both spoken and written along with fluent English. This is a highly communicative role with external clients in hospitals and clinics and also within the departments liaising internally. Industry experience or working in a similar field is highly desirable along with excellent communication skills and attention to detail. You will be part of the international team and you core duties will include: Be the Healthcare Professional contact point on all Access Programs * Identify operational efficiencies and program enhancements and discuss with project management team * Support Physicians throughout the request process, ensuring all questions are responded to promptly * Ensure all ordering physicians and delivery sites are verified * Manage situations where customers are distressed in a calm and solution focused manner * Advise customers on the regulatory landscape in their market, with support from the regulatory team * Ensure quality and regulatory requirements are met and ensure all country-specific requirements are followed * Support the team when required at client meetings or conferences both in and outside the UK * Promote patient centricity throughout all programs Skills required for the role include: Customer services experience for at least 1-2 years ideally within the pharmaceutical industry but not essential. Good customer service B2B backgrounds will be considered. Fluent Italian, Spanish or Portuguese * Outstanding track record of customer facing service levels * Knowledge of EAP regulatory landscape Effective presentation skills, relationship building and networking skills * Computer skills including proficiency in use of Microsoft Word, Excel, PowerPoint, * Effective time management skills and ability to manage competing priorities * Bachelor's degree in a Healthcare/Science related subject would be ideal * A skilled and compelling communicator who can motivate, effectively manage customer expectations The role is to start ASAP ( initially remote but not on an ongoing basis. Eventually you will be office based in Derby, once the restrictions are lifted. ) Exceptional candidates with industry relevant experience may be considered for fully remote. If you feel you meet the requirements and are looking for an exciting career within the healthcare industry offering optimum service levels, please send your CV to the email provided. Full training will be provided adapting to the current climate, excellent remuneration and working environment. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • A leading digital marketing agency, is currently recruiting for an Italian speaking Junior Marketing Account Manager. Responsibilities: *Serves as main point-of-contact and undertakes responsibilities for the success of multiple client projects. *Independently communicates by phone and email, to consult with and advise clients on workflow and project developments. *Effectively recognizes, anticipates and manages clients' needs. *Monitors development and ensures project deliverable for the client are correct and timely. *Responsible for development and increasing effective and positive relationships with clients. *Other duties as may be reasonably requested from time to time. Knowledge, Skills and Experience: * Fluent to native level in Italian * Ability to work under pressure and to prioritize tasks. * Ability to multitask * Excellent interpersonal and communication skills. * Ability to listen and understand client's needs. * Demonstrates service orientation with a desire to exceed customer expectations. * PC proficiency with Microsoft Office and current web-related technologies. * Ability to work within a team environment but also a self-starter. * Detail orientation.

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