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  • Reporting to the Director of Operations, the Operations Manager is a member of Europe, Africa, and Middle East team responsible for managing the company's operations in the region and instituting processes & systems that provide effective internal management. This person will work closely with various EMEA teams including sales, marketing, events, etc. and along with global counterparts to continuously improve operational effectiveness and create processes and systems to support high growth in the region. The Operations Manager will have direct responsibility for managing, developing and providing day to day leadership and oversight to the Operations team. Responsibilities Service operations: Day to day management of all customer and sales service along with event operations activities ensuring all work is delivered within agreed service levels (timeliness and quality). Manage capacity across the team to ensure effective workload balance to meet service targets and release timelines. Build and maintain departmental structure, operating standards, and practices that are responsive and adaptable to evolving business needs. Establish KPIs, measure, review, and report on service levels including output quality and volumes of workload/cases. Salesforce administration: Support day-to-day use of Salesforce by all members in the region to ensure customer and business objectives are achieved. Identify and define business requirements for the region and initiate and prioritize enhancement, gap analysis, and prepare user stories. Partner with Global Operations and IT teams to design, develop, test, release complex workflows rules, validation rules, formulas, custom workflow, process builder, page layouts, custom fields/objects, and other Salesforce.com customisation. Work with various functions and end-users to identify, document, and communicate standard business processes as they relate to Salesforce. Hands-on configuration and data migration experience to execute on requirements in partnership with key stakeholders. Projects and process management: Map the key business processes, document and ensure they are reviewed frequently for updates. Manage operations planning and reporting. Conduct appropriate business analysis in order to propose solutions to support the growth and expansion of the business. Design and implement the necessary automation of processes and systems across the region. Establish standards, parameters and wider expectations for quality, accuracy, timeliness of work expected. Propose initiatives to improve customer experience and drive efficiencies. Drive improvements and make recommendations to enable the ongoing improvement of processes. Team management: Lead and motivate teams to provide an excellent level of service to internal and external customers and to implement the culture of high performance and continuous improvement. Coaches and mentors the operational specialists in performing their day-to-day tasks ensuring goals, KPI's and training plans are clear, managed and aligned with the operational strategy. Qualifications and experience Minimum Bachelor's Degree in a business or IT related field required. Minimum of 3 years of experience leading a diverse group of support functions. Customer service orientation with a demonstrated desire to exceed expectations - ability to serve multiple customers and deliver an excellent employee experience. Certified Salesforce Sales Cloud and Administrator. Strong Stakeholder Management, Project Management & Influencing skills with a good understanding of Lean and Business Process Management techniques. Experience in managing teams across different locations, coaching, mentoring. Technology-savvy with an advanced user of applications like MS Visio, project management solutions, reporting and analytics tools like Qlikview, Power BI, etc. Fluent written and spoken English is a must, additional European language preferred (German, French, Spanish, Polish, Russian).

  • Dutch speaking graduate ready for a challenge in an exciting and vibrant new position. Kick start your career in London with this opportunity to join a globally leading tech company. New offices in London, funding to expand and extend into the European market, is the goal and you are needed to make this possible. Confident communication, rapport building, relationship maintenance is a must as you will be speaking with c level stakeholders in order to encourage the use of the accounting software. Willing to work hard to build and maintain your own desk in an entrepreneurial environment. Full training is provided, however a strong understanding of and ability to, promote a technical service solution is essential. Very substantial basic salary package including benefits and strong career progression prospects. Apply and get in touch, call Breffni O'Mullane on 02070293799 or email b.omullane@eurolondon.com

  • My client ties people and data together. They get the most relevant content in front of users, regardless if they're attending, organising, or exhibiting at an event. It may sound easy, but bringing mobile first thinking, decision-driven data collection, and user focused engagement into one intuitive platform is quite challenging. And they do it better than anyone else. Much like the purpose behind the product, their company culture reflects their passion for connecting humans. Whether it's the intense focus on delivering exceptional service to clients or dedication to giving back to the community, their people-first approach is clear in all that they do. Offices and customers all over the globe, this is a great opportunity to work for a global leader that really invests in their employees. Full product training is offered by means of one month in the US with global heads of training and development, setting all new employees up for the best success possible. The role As a Business Development Representative you will have a minimum of 1 year's proven track record in sales, preferably software. You will have a hunter mind set mentality, wiling to engage and present the company to the highest standard, but not afraid of rejection. Engaging with new prospects will be key, so being able to build and kindle relationships is very important. Great basic salary and generous commission scheme. Apply and get in touch, call Breffni O'Mullane on 02070293799 or email b.omullane@eurolondon.com Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Applications will only be accepted if: - You are bilingual in another language other than English (language graduates accepted) - You have 6 months recruitment experience OR studied languages at university *** Please do not apply if you do not meet the above criteria *** Are you looking for a company to help you start or advance your career in recruitment? Are you looking for a fun and fast-paced working environment that values employees for their people skills and their linguistic ability? Well, Euro London Appointments are hiring! We are currently looking for multilingual candidates to join the Euro London team as recruitment consultants. Candidates with more than 6 months recruitment experience will be at an advantage, however we will still consider candidates that have: - A bachelor's degree in language - Outstanding communication skills - Excellent telephone manner - Strong motivation and drive - Good negotiation and persuasion skills What will you get in return? Euro London is a fantastic company to work for but we can be quite picky in choosing who gets to join our fun and ambitious teams. However, successful candidates will receive: - a competitive commission structure (this is how you can make big money with our agency!) - Company incentives for hitting target (tropical holidays, expensive lunches/dinners etc. the list goes on!) - 23 days holiday your birthday off and not including bank holidays! - Private healthcare - Life insurance - Private pension - Free fruit during the week and free drinks on Fridays - Regular social events I would honestly be here all day if I tried to include them all! To put it very simply, we are looking for bright, ambitious and crucially: multilingual candidates to join our company. If you believe that could be you, then please get in touch with me! Theo Chau 0207 029 3751 t.chau@eurolondon.com

  • Are you a Dutch or French speaker near to Reading/Berkshire looking for well-paid work with a company that makes a fantastic addition to any CV? I am currently recruiting Dutch or French speakers to work as Business Development Executives for my client in Berkshire. The office is a stones throw from Reading station, which already has great connections to London and nearby counties, but will be even better connected with the introduction of the new Elizabeth tube line later this year. Hours are 7:45am - 4:30pm Monday to Friday with an hour for lunch. You also receive 15 minutes break in the morning and 15 minutes break in the afternoon. Basic salary begins at £26,000 but there is a competitive commission structure allowing top performers to take home over £50,000 per annum. We are looking for candidates who: - Are fluent in Dutch or French - Are Target Driven - Have excellent communication skills - Have great negotiation and persuasion skills Having experience in Customer Services or Business Development, Lead Generation, Sales, Account Management or Telemarketing is a highly desirable but not essential. Responsibilities: - Lead generation for the sales team - Calling both Dutch/Czech and English businesses - Organising meetings with clients - Researching companies - Identifying sales opportunities The company provides training and offers fantastic opportunity for progression for talented candidates. If you think you might be interested please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751. I look forward to hearing from you!

  • A leading event management company with a huge portfolio of networking events and conferences held worldwide, is looking for a Delegate Sales Executive to join their successful team. This role involves a lot of contact over the phone as you will be using your excellent language and communication skills to sell tickets to conferences the client will be holding all across the world . So a little more information about the role: *Contacting old and excising clients and selling tickets/packages to the conference. * Responding to clients questions about the conference via email and telephone * Increasing new business through research *Well established leading global conference based in Central London *Full time hours For this position you would ideally need to be: *Fluency in any European language would be a benefit. *Fluent level of English *Fantastic communication skills * Strong negotiation skills * Sales Driven *Keen to use language skills in a working and professional environment

  • If you are a German/French/Dutch speaking Customer Service Representative who would like to join a prestigious company read on… The company is a footwear designer and distributor with more than 45 years of history. Dealing with influential and fashion customers which products are sold around the world. Do you want to be part of a company that grew from a single brand to a multi- brand company? Responsibilities -Manage the whole process regarding to the orders received from customers -Providing exceptional and effective customer service during the process -Responsibility for the after-sales process such as returns or complaints -Doing reports daily, weekly and monthly -In contact with different departments in the company Profile required Minimum 1 year of experience in B2B Wholesale experience Fluent Dutch/French/German with great level of English Able to build and maintain good working relationships with clients Attention to detail Enjoy working directly with customers. If you feel that you could be the right candidate, apply now or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • Are you a Dutch speaking software sales professional looking take your career a step further? I have an amazing opportunity to work for a unicorn SaaS provider! Role: Identify new business opportunities and turn them into a closed deal. You will develop proposals and hold product demonstrations and set customer expectations, negotiating and accurately forecasting to management. The internal marketing team will support by providing you with the leads to successfully navigate accounts from beginning to end of the sales cycle and help you make £90K-£130K per annum (uncapped)! Requirements: - 2 years of B2B full cycle software sales experience into the Benelux / Netherlands - Fluent to a native level of Dutch - Hunter, proactive, hungry to generate business and communication skills are highly desirable as you will be dealing with C-level executives - Excellent presentation skills - Previous experience with Salesforce.com or similar CRM - Able to travel up to 30% of the time If your experience and skills match the above then click "Apply" or call/e-mail Ben Sanchez for more information: b.sanchez@eurolondon.com / 0207 029 3799. Thank you for applying through Euro London Appointments, Europe's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our clients' requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you a Dutch speaking software sales professional looking take your career a step further? I have an amazing opportunity to work for the a unicorn SaaS provider in GDPR compliance! Your role: Identify new business opportunities and turn them into a closed deal. You will develop proposals and hold product demonstrations and set customer expectations, negotiating and accurately forecasting to management. The internal marketing team will support by providing you with the leads to successfully navigate accounts from beginning to end of the sales cycle and help you make £90K-£130K per annum (uncapped)! Requirements: - 2 years of B2B full cycle software sales experience into the Benelux / Netherlands market - Fluent to a native level of Dutch - Hunter, proactive, hungry to generate business and communication skills are highly desirable as you will be dealing with C-level executives - Excellent presentation skills - Previous experience with Salesforce.com or similar CRM - Able to travel up to 30% of the time If your experience and skills match the above then click "Apply" or call/e-mail Ben Sanchez for more information: b.sanchez@eurolondon.com / 0207 029 3799. Thank you for applying through Euro London Appointments, Europe's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our clients' requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • If you are a Dutch speaking Customer Service Representative who would like to join a prestigious company read on… The company is a footwear designer and distributor with more than 45 years of history. Dealing with influential and fashion customers which products are sold around the world. Do you want to be part of a company that grew from a single brand to a multi- brand company? Responsibilities -Manage the whole process regarding to the orders received from customers -Providing exceptional and effective customer service during the process -Responsibility for the after-sales process such as returns or complaints -Doing reports daily, weekly and monthly -In contact with different departments in the company Profile required Minimum 1 year of experience in B2B Wholesale experience Fluent Dutch with great level of English Able to build and maintain good working relationships with clients Attention to detail Enjoy working directly with customers. If you feel that you could be the right candidate, apply now or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

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