Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • German speaking Sales Consultant We are currently looking for Sales professionals to work for a leading international company in new technologies. If you join the Company's team you will... -Become a product expert of our client solutions and our target market and generate new leads -Find new target markets and penetrate them to drive sales by conducting outbound phone calls -Demonstrate advanced sales knowledge Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 26,500 Euros gross/year -Opportunity to join a growing international company located in Barcelona centre -Employee Career Path with real possibilities of promotion Requirements -Native level of German plus fluent English -Prior phone experience in outbound communications -12 months Sales/Commercial Experience, working with sales revenue targets and KPI's -Excellent sales and negotiating skills with experience dealing with all types of customers -Problem analysis and problem solving skills - to diagnose and logically resolve customer problems -Able to follow, understand and explain processes and procedures

  • * Market Research - telephone based interviewing * Well established Market Research company based in Central London * Working on various exciting projects within different industries * Monday to Friday- Hours are midnight-7am * Hourly rate of £9.00-£10.00 per hour depending on experience * It is a Temporary position so that would mean there is no notice period and gives you more flexibility For this position you would ideally need to be: Fluent to a native level in: Thai Fantastic communication skills Good telephone manner

  • Fluent German Customer Services Buckinghamshire We are looking for a Bilingual Customer Services Representative, to work for a Global leader with operations in more than 50 countries, across 6 continents. Do you speak fluent German and English? We have just the job for you! Come and join a friendly International team of professionals, serving customers across Europe. This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region. About the role: * Accurate and timely entry of orders onto the order management system. * Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress. * Checking progress, lead-time and quantity for each order. * Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met. * Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team. * Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan. * Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers. * Running and monitoring back order reports. * Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales. * Liaising with Credit Control/Finance. The ideal candidate: . Fluency in English and German. . Previous Customer Services or Sales Administration experience in a B2B environment. * Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage. * Experience of liaising with customers / internal departments located outside the UK would be an advantage . MS Office skills essential. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Fluent French Customer Services Buckinghamshire We are looking for a Bilingual Customer Services Representative, to work for a Global leader with operations in more than 50 countries, across 6 continents. Do you speak fluent French as well as English? We have just the job for you! Come and join a friendly International team of professionals, serving customers across Europe. This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region. About the role: * Accurate and timely entry of orders onto the order management system. * Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress. * Checking progress, lead-time and quantity for each order. * Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met. * Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team. * Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan. * Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers. * Running and monitoring back order reports. * Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales. * Liaising with Credit Control/Finance. The ideal candidate: . Fluency in English French. . Previous Customer Services or Sales Administration experience in a B2B environment. * Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage. * Experience of liaising with customers / internal departments located outside the UK would be an advantage . MS Office skills essential. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • I'm now working with a company that is offering money-transfer and banking services and helping thousands of people and businesses abroad. If you want to be part of well-established and stable financial company, this is the opportunity for you. The company is looking to recruit a Somali speaking Customer Service Manager to oversee the Customer Service team and support the day-to-day running of the team. Key responsibilities: *Supervision of the Customer Services team *To organise and plan workload based on needs and demands of customers and the team *review the team's performance *Train and develop the members of the team *provide first class customer support to customers and representatives in English and Somali *Updating and maintaining all the internal records in accordance with internal policies *Acting as the point of contact for all escalated complaints *Setting SLA/KPIs for the team *Ensuring company procedures and process are followed *Review processes when necessary Who would suit this role? *An experienced customer service manager (min 2 years) *Proven experience in financial services/money services business *Fluent in English and Somali *Customer focused *Excellent communication skills *Able to lead and motivate others *Organised and efficient approach to work *Eligibility to work in the UK Please note that this is a 12-month Fixed Term Contract. If you are interested please send me your CV to p.kubicskoova@eurolondon.com or apply here. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you a fluent Russian speaker? Do you also speak another language fluently as well as English? Are you looking for an exciting new opportunity to use your languages, communication skills AND have fun at work!? Stop right there! This could be your dream role!! LEGO - Consumer Service Advisor (Russian another language) Come and join our fun, friendly and productive contact centre in Slough, only 30 minutes by train from London Paddington, our offices are just 10 mins walk from the train station with a free shuttle service for those mornings you need it! We are a team of around 100 customer service advisors handling consumer questions from across the world. You will talk to our consumers handling questions through multiple channels including Phone, Email and Web Chat. Every day is different, you will be handling around 60 customer contacts ranging from shopping enquiries about our online shop: Shop.LEGO.com, questions about up and coming new product launches through to troubleshooting our digital products such as LEGO Boost and the LEGO Life App. We are true to our LEGO Values where we have a Fun working environment with regular learning delivered from our in-house training team. You will need to: *Be fluent in English plus Russian 1 other language, all spoken and written with good MS office skills *Have the ability to multi task and prioritise your workloads to meet customer expectations whilst ensuring to respond to them within our agreed service levels *Be a good team player, who can share best practice and work together as part of One Team *Ideally, have customer service experience either in a contact centre or service industry *Have a passion for different cultures and a thirst to learn and develop *Be a brilliant relationship builder who can communicate with people of all ages In return you can expect: *A 3-week thorough induction programme to ensure that you are ready to deliver a premium service to LEGO Consumers *Competitive salary and participation in the company bonus scheme *Generous discount on LEGO products and an annual Merlin Pass *A box of treats including, an attractive pension plan, Season ticket loans to help spread your travel costs, a great holiday allowance and access to LEGO Heart a website full of discounts and deals on leading retailers to name but a few. What's it like working in Slough? Our modern open plan offices have an onsite subsidised Café serving hot and cold food. Free tea, coffee and hot chocolate which is available all day. The Consumer Service kitchen comes with cereal and fruit which is available for you to help yourself to 7 days a week. For those of you that are into fitness we have a free onsite gym. We are a multi lingual, multi-cultural team and we celebrate events throughout the year from Eurovision to Diwali. And as you would expect we have LOTS of LEGO bricks to play with! Holiday: 2.08 holiday days are accrued per month (when working a public holiday this will be added to your holiday allowance). Holidays are restricted around Black Friday and Cyber Monday 24th November-29th November due to high volumes of workload. All staff are expected to work Bank holidays, including December 24th, 26th and 31st unless they have an approved holiday request. Shift Hours: 7.5 hours per day, 5 days per week, which will include 1 weekend day every 3 weeks. Shifts will be scheduled between the hours of 7am - 8.15 pm GMT. Salary £20,900 per annum, paid monthly Bonus!!! Earn up to 10% in bonuses Job Type: Permanent Location: Slough, Berkshire UK (easily reachable by train from London Paddington) Start Dates: 7th December Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • We are looking for a part time Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is for 16 hours per week and hours must be worked between Monday to Friday with an early finish on a Friday! This is an ideal position for candidates who are looking to work around other commitments. Please note that there is no option for this role to offer full time or permanent hours so only candidates looking for part time work will be considered. Do you speak English and Dutch fluently? Do you pride yourself on providing excellent customer service and support? If so, we have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Dutch which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Dutch which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Dutch * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * 9-month contract with 16 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! * A fun, hard working and ambitious environment which offers many perks such as social activities including yoga, foosball tournaments and movie nights. Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • French Client Account Manager MUST HAVE OWN TRANSPORT If you would like to work for a company that cares about the environment and offers a great range of environmentally friendly products, this could be the opportunity for you! Our Client, is looking for a fluent French/English speaker to join their European Client Account Management team , looking after customers orders. The team follow up on sales enquiries, providing quotations, processing orders, negotiating lead times, dispatching products and attending trade shows. We are seeking applicants with: Fluency in French and English; Excellent communication skills; Be a team player but also capable of working alone; Target driven with excellent customer services skills; Previous logistics or sales administration/customer services experience. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • I'm now working with a leading company in music technology industry based within West London. The company is experiencing exciting times and as a result are now looking to recruit Customer Service/Project Manager to oversee growth of the Customer Service team and support the day-to-day running. In this role you will be also involved in managing projects concerning Customer Support team and strategic discussions regarding new processes. As a company, they believe in creative innovation which is also reason why they have recently moved to new offices with amazing atmosphere and a lot of breakout areas. They also provide a generous benefits package including 25 days holiday, pension scheme, group income protection, private healthcare, season ticket loans and many others. Key responsibilities: *Supervision of the growing Customer Support team *Assist in the Project Management of setting up a new structure for Customer Support *Coaching and developing the team members in all aspects of the role *Assisting the team with daily tasks such as handling incoming customer queries, recording all customer interactions etc. *Updating the Customer Support platform *Acting as the point of contact for all escalated complaints *Setting SLA/KPIs for the team *Ensuring company procedures and process are followed Who would suit this role? *An experienced supervisor within a customer service environment (min 4 years) *Previous experience with Zendesk Customer Support platform *Fluency in German would be desirable *Customer focused *Excellent communication skills *Able to lead and motivate others *Organised and efficient approach to work *Passion for music would be an advantage If you are interested please send me your CV to p.kubicskoova@eurolondon.com or apply here. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • German Renewals Specialist Berkshire You will be joining a highly successful global customer success team . Mainly responsible for the renewal of Support & Maintenance subscriptions (contracts) of their ECM Product, you will be joining a team who truly want to deliver great experiences to our customers. You will be targeted on retention and measured on key Customer Health performance indicators. Protecting this crucial, predictable revenue stream is a key role with high visibility. He/she will also need to nurture the relationship with customers and provide quality customer service by responding to external queries in an efficient and informed manner, guided by our Customer Success team. He/she will be the main point of contact for Tier 3 existing Customers and partners. We are seeking candidates with fluency in German (and English). Professional experience or Internship (Sales / Account management training preferred with Customer care skills) within a software/IT company. *Possess the technical /sales skills required to successfully conduct all phases of the renewal cycle. *Highly organised with strong attention to detail *Customer focussed - good listener *Excellent telephone manner and written skills *Team player and excellent communicator who can work seamlessly with CSMs, Sales, Technical and Finance colleagues *High activity level, enthusiastic, self-motivated, tenacious If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com