Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • Are you interested in working for a FinTech company? Do you want to use your KYC/AML/PEP skills and support the growth of the company and its customers? Are you flexible regarding working hours and prefer working the afternoon shift (2pm-11pm)? Then this might be THE opportunity for you. I am now working with a FinTech firm in central London that has grown substantially in the past years. They are growing also their compliance team and are looking for an independent and detail-oriented candidate to help their customers with onboarding and compliance processes. If you are good with documents but also with people and you prefer a smart and casual working atmosphere, continue reading. In this role you will be: -Supporting customers with the onboarding process -Reviewing documents and checking them against PEP and sanctions lists -Resolving alerts and flag suspicious files -Providing information to customers about necessary checks -Continually improving the customer experience and challenging the old ways With this opportunity you'll get the chance to enjoy an amazing office in central London with a generous benefit structure which includes: private health insurance, private pension scheme, active clubs, office yoga, enhanced parental leave, training budget and of course snacks, drinks, company breakfast and lunch. Send me your CV if you have: -Previous experience in compliance - min 1 year -Fluent in English and fluency in another language -Experience in Customer Service sector -An excellent attention to detail -the ability to take initiative and ask the right questions If you are interested please contact me on 020 7029 3799 or send me your CV to p.kubicskoova@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • We are looking for a part time Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is for 7 hours per week and hours must be worked between Monday to Friday with an early finish on a Friday! This is an ideal position for candidates who are looking to work around other commitments. Please note that there is no option for this role to offer full time or permanent hours so only candidates looking for part time work will be considered. Do you speak English and Norwegian OR Danish fluently? Do you pride yourself on providing excellent customer service and support? If so, we have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Norwegian OR Danish which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Norwegian OR Danish which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Norwegian OR Danish * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * 9-month contract with 7 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! * A fun, hard working and ambitious environment which offers many perks such as social activities including yoga, foosball tournaments and movie nights. Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • We are looking for a part time Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is for 7 hours per week and hours must be worked between Monday to Friday with an early finish on a Friday! This is an ideal position for candidates who are looking to work around other commitments. Please note that there is no option for this role to offer full time or permanent hours so only candidates looking for part time work will be considered. Do you speak English and Malay fluently? Do you pride yourself on providing excellent customer service and support? If so, we have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Malay which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Malay which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Malay * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * 9-month contract with 7 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! * A fun, hard working and ambitious environment which offers many perks such as social activities including yoga, foosball tournaments and movie nights. Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • We are looking for a part time Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is for 7 hours per week and hours must be worked between Monday to Friday with an early finish on a Friday! This is an ideal position for candidates who are looking to work around other commitments. Please note that there is no option for this role to offer full time or permanent hours so only candidates looking for part time work will be considered. Do you speak English and Czech fluently? Do you pride yourself on providing excellent customer service and support? If so, we have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Czech which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Czech which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Czech * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * 9-month contract with 7 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! * A fun, hard working and ambitious environment which offers many perks such as social activities including yoga, foosball tournaments and movie nights. Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Are you a Dutch, Norwegian or Spanish & Portuguese (both Spanish AND Portuguese) speaker looking for well-paid work for a company that looks fantastic on any CV? We are currently recruiting language speakers of these languages to work as 1st line technical support advisers for our client in Kingston. The job will involve taking inbound calls, emails and live chat in the target language assisting with technical queries. Requirements: - Fluent Dutch, Norwegian or Spanish & Portuguese - Experience in technical support - excellent telephone manner - Outstanding organisational skills If you would like to know more about the job, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751.

  • Looking to stay within the recruitment industry but you hate the sales part? OR You are a successful in-house/HR Recruiter that desires the career recognition and rewards that your success should deliver at this point in your career?   The perfect opportunity now awaiting you at Euro London Appointments!   Recruiter – Automotive industry Munich based – German & English fluent   This is a perfect moment to join our Munich team to be part of the ongoing success story and building further on our undoubted strong position in the market.     You will be responsible for managing end to end recruitment cycles for temporary/contract positions as well as maintaining and building on client and candidate relationships on behalf of our key client a world class global automotive brand.   Skills and Experience •Excellent communication skills in German & English, both written and verbal •Significant experience recruiting across diverse multifunctional job types/business areas, with a clear understanding of relevant qualifications, skills & knowledge and where and how to actively source candidates. Experience may have been gained through agency, onsite or in-house HR Recruitment however, in depth Recruitment knowledge within the Contract/Temp markets is highly desirable •Ability to write clear and compelling job specifications and adverts •Highly proficient computer skills to include, Internet, MS Office Suite, e-mail functions and working knowledge of web-based job boards •Excellent relationship building skills and ability to exhibit friendly, professional customer service at all times •Results driven and self-motivated with passion to meet and exceed objectives •Effective interpersonal skills - Able to interact and communicate at all levels of candidates and client personnel •Ability to manage and react efficiently to high volume recruitment •Ability to function independently while being detail oriented with administrative and organizational skills •Be available to work before/after typical office hours as deemed necessary to support both internal and key account client needs   Primary Responsibilities:   •Sourcing candidates via online advertising, referral, networking, database, career jobsites and proactive approaches •Managing, developing and building in-house candidate database and talent pools •Contacting and interviewing prospective candidates and retaining an audit trail of contact •Conducting telephone/face to face screening and review of skills and experience as part of the qualification process of candidates •Liaising with line managers to ensure feedback is given on all CVs and interviews •Providing credible, consultative recruitment services and supporting the client during the entire recruitment process lifecycle •Managing the offer process – including providing up-to date salary/rates to agreed SLA   •Successful candidate transition from offer stage to start date •Conduct orientation for new workers either face-to-face or via phone while providing the new hire on-boarding pack/contracts •Retaining contact with candidates placed via direct recruitment on an ongoing basis •Providing regular reporting on recruitment activity to the Account Manager and Regional Director, ensuring compliance with service level agreement (SLA) targets and key performance indicators (KPI) and all client policies including approval systems are met •Ensuring direct sourcing strategies are agreed and channels identified to deliver against vacancy requirements •Maintaining and refining candidate available talent pools through ongoing candidate relationship management •Ensuring that all candidate contact promotes the client’s world class employer brand •Maintaining and building internal relationships with the Client and its Hiring Managers •at all levels of management within the client business units to ensure recruitment plans and organisational hire targets are met •Writing approved job adverts in line with legislative requirements where required •Ensuring all approved roles are advertised internally and on external careers site •Record keeping and administration processes ensure the client’s applicant tracking system is accurate and up to date at all times   If you would like to apply for this exciting opportunity then please forward your CV in Word format to Miren Menabrito (m.menabrito@eurolondon.de).   All applicants must have valid documentation to work in Germany.   Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client’s requirements. To enquire about other vacancies please visit our website at www.eurolondon.de

  • We are looking for a Korean speaker to work within a 24/7 Global Contact Centre, handling customer communication across multiple channels and report directly into a Team Leader. You will be working in a fast-paced, digital and high pressured environment, with a primary focus on resolving customer issues, handling escalations, processing telephone orders and refunds, and providing luxury service solutions. You will be working 5 days a week, 8 hours shifts(7am-4pm, 11am-8pm, 1pm-10pm) The right candidate must speak Excellent English and a good level of Korean.

  • Our client, a well-reputed international organisation, is looking for an Operations / Administration Coordinator based in Fontainebleau. You will work in a truly multi-cultural capacity so an excellent command of English is imperative for the role. There are two roles available (a one year fixed term contract and a 6 month contract).   This team is focused on organizing visits from international professional coaches / career counsellors to the organisation, with an aim to provide excellence in leadership development. You will be responsible for all administrative and logistic aspects involved in preparing coaching interventions and leadership journeys for relevant departments and external clients in France and internationally. As part of the job you will be responsible for managing the relationship with the development coaches/consultants, the pre-coaching preparation, the logistics of the coaching delivery, and also post-delivery follow-up. You will also be responsible for keeping confidential data about participants and ensuring smooth communication at all times.   Required profile: Experience in a coordination, customer service, executive assistant or operations function Experience with processing and administration Bilingual English / French This is a hands-on position that requires somebody who can deal with multiple stakeholders from different backgrounds (including both external service providers and participants) as well as several programmes simultaneously and an ability to pro-actively manage priorities.    Salary : 26-29K€   Please send your CV to m.collins@eurolondon.fr   Please note that only shortlisted applicants will be contacted.  

  •   #Sport und #Outdoor sind Dein Leben? #Retail ist Deine Leidenschaft und Dir liegt etwas an unserer Umwelt? Hast Du Shop Erfahrung und schon ein internationales Team geleitet? Dann bist Du genau hier richtig! Mein Kunde, ein internationale und bekannte #Outdoorbrand Marke sucht für eine Eröffnung eine/-n Store Manager (m/w) Berlin Deine Aufgaben: Du wirst ein Team motivieren, koordinieren und für die Unternehmensphilosophie begeistern Du wirst mit Deiner Performance Verkaufsresultate beeinflussen und den Store mit deinem Team zum Erfolg bringen Du wirst verantwortlich für Leitung, Training und Team Building sein Du wirst geplante Umsatzziele und Erwartungen überschreiten sowie alle Retail - Vorgänge entwickelnd und überwachen Du wirst mit anderen Stores und der Marketingabteilung zur Gewinnsteigerung kommunizieren  sowie interne Events organisieren Dein Profil: Du bringst wünschenswerterweise mindest. zwei Jahre Erfahrung im #Einzelhandel in einer führenden Position mit Selbstsicher kommunizierst du auf Deutsch und Englisch Computerkenntnisse wie MS –Office gehören zu Du weißt, was es heißt auf verschiedenen Wegen ein Team zu motivieren Du kannst Leistungsstandards zu setzen und aufrechtzuerhalten Du bist DER #Teamplayer schlechthin Unsere Umwelt liegt Dir am Herzen Deine Vorteile internationale Karriereentwicklungsmöglichkeiten Abwechslungsreiche, herausfordernde und spannende Aufgaben in einer wettbewerbsintensiven Branche Eine dynamische Arbeitsumgebung in einem internationalen Team Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format sowie Ihre Zeugnisse an Manuela Ziegleder; m.ziegleder@eurolondon.de Für weitere Fragen stehe ich Ihnen jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de .

  • Multilingual Technical Support up to £25,000 pa If you love to see happy customers and want to learn new technical skills this is the job for you!! My client is a Global IT solutions company with a service/operations Office in Peterborough and looking for multilingual specialists to join their international team. Working flexible hours you will be providing technical support to businesses across Europe. Responsibilities: * Providing Technical Support to international client. * Response to customer's queries over emails and telephone. * Work with the internal CRM system recording/updated all accurate data. * Tracking and resolving tickets * Follow up with clients making sure that any issue as been resolved. Requirements: * Fluent to native level German, Dutch, Spanish, Portuguese, or Italian * Great communication skills in both written and spoken English. * Previous customer service experience. * Genuinely interested in IT! If you are interested please contact me on 020 7029 3799 or send me your CV to j.fontanarosa@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com