Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • The world's number one Luxury Jewelry retailer is recruiting for their head office team. This is a once in a life time opportunity to work for one of the worlds leading brands. So a little bit more about the role: Responsibilities: * Being the first point of contact for customers via email and telephone *Managing all customer needs and questions; chasing orders, resolving simple technical issues and forwarding customers queries to the significant teams where necessary. *Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor and to ensure a suitable solution. About you: *Excellent experience with Customer Care in an office environment or in a retail shop *Excellent written and verbal communication skills. Fluency in either German, French, Spanish or Italian needed *Excellent written skills and excellent communication skills *Able to take initiative *Excellent eye for detail and good organizational skills *Experience with Microsoft packages

  • Do you have previous experience as a receptionist, guest relations or concierge for example in a hotel? Are you working professionally and service-oriented? Are you fluent in English and in German? If yes, then you should read on as this might be an exciting opportunity for you! Our client, a global and renowned law firm, is currently seeking the worlds best Receptionist (m/f) Full Time in Frankfurt Working in this company would mean being part of an international team and being the first point of contact for customers from all over the world. Therefore excellent communication skills and a very good phone manner are a must. Responsibilities: As a receptionist of this prestigious law firm you will alongside -12 other colleagues - cover the Reception from 7:30- 21:30 pm, Monday – Friday. Your daily responsibilities will include but not be limited to the following: Processing incoming phone calls Welcoming clients and visitors to the office Ensuring tidiness and a good standard of housekeeping in the reception and other client areas. Ordering and preparing catering for client meetings. General Office Duties Developing and maintaining relationships with client representatives   Checking meeting rooms and the office in general in order to ensure presentable and tidy space. Requirements: My client is looking for an enthusiastic and service orientated candidate who is willing to go the extra mile! You must be confident as you will have contact with all levels of seniority and you should be willing to manage any situation that lands on your desk. Other requirements include: Very good written and verbal communication skills Pleasant, approachable and professional "can do" attitude. Strong ability to develop and maintain excellent relationships with the team, internal and external customers Fluent German and English (both written & spoken) Very strong IT skills ( Microsoft Excel, Word, Outlook) as well as technical affinity A hotel or office orientated education A professional attitude and lots of common sense Ideally a minimum of 2 years experience in a similar role or office environment Why Apply? As new member of the reception team you will Have the opportunity to work at an international organisation and use your English everyday Be part of a young team work in the heart of Frankfurt, in an easy to reach historical building with a nice terrace for the summer (and sunny days in the winter) and a gym for the winter (and summer) Could this be the opportunity you’ve been waiting for? If so, I would definitely like to here from you! If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV via email in word format to Silke Kiessig – s.kiessigl@eurolondon.de or call 0049 (0)69 219320.  

  • German Customer Service Representative (temporary ongoing, full and part time) On behalf of our client, we have a fantastic (temporary ongoing, part time or full time hours available including evening and weekend shifts) , opportunity for a German speaker to join a great company based in Glasgow! The position offers you a variety of tasks, responsibility and the possibility to use your great language skills on a daily basis. In addition, our client is known for their exciting products. Our client is looking for a candidate who is fluent in German and English, available immediately and happy to be on the phone and advise customers in the best manner. Skills: *Fluent to native level German (verbal & written) *Fluent English knowledge *Previous experience in Customer Service and/or Sales role is an advantage *Experience within a call/ contact centre is a advantage *Knowledge of Microsoft Office *Great team skills Responsibilities: *Communicate with customers via telephone, chat and email *Inbound and Outbound calls to customers *Database maintenance *Analyse technical customer queries *Maintain confidentiality *Coordinate and report customer feedback The client is an exciting company based in Glasgow and offers a competitive rate of £8.00 to £8.50 per hour. This is a temporary role in which you can work full time or part time hours, even in the evenings or weekends. The role is ongoing but if you are only looking for a short term role please do still get in touch! If you are fluent in German and English and looking for a phone based related role, please send me your CV in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_German_Glasgow Please note, you should live within a commutable distance to Croydon to be considered for this role. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • German (FTC) or French (Perm) Service Centre Agent An exciting opportunity has arisen for a German or French speaking Service Agent to join an International team based in Peterborough. The Department: The transformation of our business has seen us deliver a high-tech, high-touch experience for our customers. Now we're embarking on the next stage of our transformation programme. This is where we extend that approach to the wider business. In IT, it's all about investing in the technology that will power our growth and shape our success. It's about using that technology to build deeper customer relationships and create more personalised experiences. It's about constant innovation; being future proof. Key Accountabilities: *Manage all Incidents and Service Requests (including information, advice and access Requests) from assignment to resolution, ensuring correct classifications are used and escalate major Incidents that have the ability to impact the operation of the business *Ensure that all submitted Service Requests are processed prioritised, identifying what resources are required to fulfil them and communicating Service Requests that require other groups to be involved as required *Feed into the Incident templates, Knowledge Articles and Service Request Catalogue to ensure they are maintained and accurate Skills and Experience: Our ideal candidate will be an excellent team player with proven Service Centre experience. With a track record of demonstrating a service-oriented attitude along with the ability to balance competing priorities, you should be analytical and thorough with a structured approach. Fluency in German or French(and English ) is essential. You will need to demonstrate your experience of working in a Customer Services environment as well as excellent communication skills. ITIL Incident Management experience is preferred, although full training will be provided. The German speaking role is a Fixed Term Contract for around 5months. The French speaking role is a Permanent Contract. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Customer Services Specialist - Fluent German (ideally with Polish or Italian) The Customer Service Specialist is primarily responsible for calls, emails, social media and Chat queries from throughout EMEA. You will be responsible for: Receive incoming calls from all EMEA customers; respond to their requirements in an efficient and timely manner to ensure customer satisfaction. Record activity in the CRM database. Provide first level technical support. Calls that exceed first level technical support should be logged as a Service Request in the CRM system and passed to the Technical Support team. Manage live Chat requests to the customer's satisfaction, respond to comments from the social media management system and the Email database where you need to ensure to maintain our service levels. We are looking for: Should be customer focused, have excellent communication and organisational skills, and have previous administrative experience or customer facing duties. The candidate should be computer literate and be able to multitask. The candidate should have the ability to co-ordinate and resolve a variety of customer concerns/queries. Ability to prioritise their own workload, be able to co-operate with others in a close team environment, be numerate and be able to use independent judgement. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • French and Italian OR Spanish speaking Customer Service Agent Rugby, Warwickshire (temp to perm) Please note you need to speak fluent French and Italian OR Spanish in order to be considered for this role. On behalf of our client, we have a fantastic opportunity for a fluent to native French speaker with additional fluent to native knowledge in either Italian or Spanish. This role is with a truly international company who is a key player within their industry. This great (temp to perm) opportunity offers you a variety of tasks in a truly exciting and international environment. You will be able to demonstrate your outstanding language and customer service skills on a daily basis. You will be working in a beautiful office in with exciting colleagues and a supportive management. You must be comfortable speaking on the phone and enjoy advising customers. Please note- this is NOT a sales role. Tasks: *Resolve customer issues and questions *Collect all relevant information and agree further steps with the customer *Constant time keeping, keep you customer updated about potential changes/ delays *Communication between departments; sales, logistics, finance and more *Develop relationships with key customers *Always ensure that the customer is happy *Database entry *Escalate situations to your manager if needed Experience: *Experience within a customer service role *Fluent in English and French Spanish OR Italian *A Bachelors degree is an advantage but not needed *Experience within an office based customer service role is a big advantage *Awareness of customer service principles and practices *MS Office knowledge is expected *Technical knowledge is an advantage Skills: *High attention to detail *Good telephone manner *An interest in customer service tasks This company offers you a really great work environment; please note that you will work within shift hours between 06:00 am to 11:00 pm - Monday to Friday (no weekend work). They are truly international and you will be able to use your language skills daily. Furthermore, my client is keen to take you on a permanent contract if you perform well. When going permanent you can expect a salary of up to 23.5k p.a. an additional shift allowance. If you would like to apply, please send your application in Word Format to Josephine Gogler: j.gogler@eurolondon.com mentioning the reference: WNJG_Rugby - please also specify your language combination. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at eurolondon.com

  • Terminbuchungen, Meetings & Events koordinieren, Telefonate weiterleiten etc. sind genau Ihr Ding? Sie lieben es organisatorisch und administrativ zu arbeiten? Sie wollten schon immer mal in einer namhaften Kanzlei tätig werden? Zum nächstmöglichen Zeitpunkt suchen wir  für eine namhafte Kanzlei in Arbeitnehmerüberlassung eine(n): Empfangs- und Officemanager/in Ort: Frankfurt Diese Stelle ist befristet für drei Monate. IHRE AUFGABEN: Eigenständige Organisation des Büros, beinhaltend allgemeine Empfangs- und Verwaltungstätigkeiten Unterstützung des Teams hinsichtlich aller organisatorischer Belange Terminbuchung und –koordination Organisation und Koordination von Events Organisation von Meetings Empfang und Bewirtung von Mandanten Telefon-Entgegennahme und Weiterleitung Reiseplanung und –buchung Postbearbeitung und Rechnungsprüfung Bestellung und Verwaltung von Büromaterialien IHRE FÄHIGKEITEN: Sie haben eine abgeschlossene kaufmännische Ausbildung, eine Ausbildung in der Hotellerie, zur Fremdsprachenkorrespondent/in oder vergleichbar. Sie haben bereits erste Berufserfahrung im Bereich Empfang, Rezeption, Assistenz, Office Management o.ä. gesammelt. Sie arbeiten eigenständig und sorgfältig. Sie sind kommunikativ und teamfähig. Sie bringen sehr gute Kenntnisse in der englischen und deutschen Sprache mit und können diese mündlich wie auch schriftlich sehr gut anwenden. DAS UNTERNEHMEN: Unser Kunde ist eine renommierte Kanzlei im Bereich Arbeitsmigration und arbeitet dabei mit internationalen Unternehmen wie auch Privatmandanten zusammen. Aus zwanzig Ländern heraus agierend stellt das Unternehmen seine Dienste in über 170 Ländern zur Verfügung.    Bei Interesse senden Sie uns gerne Ihren CV sowie Ihr mögliches Eintrittsdatum und Ihre Gehaltsvorstellung unter Angabe der Referenz GICB337473 an: c.bronzel@eurolondon.de   Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.

  • German or French Service Administrator Bucks Looking to work for a global leader with operations in more than 50 countries? Look no further?! The team of Administrators , provide complete administrative support to the Service function across Europe. You will work as a member of the Service Department Team to provide unrivalled, outstanding support to all internal and external customers, delivered through timely responses, courteous customer call handling, and professionally written correspondence including e-mail. YOUR RESPONSIBILITIES WILL INCLUDE: *Ensure all Administration functions are carried out to agreed standards and timelines. *Deal with customers in a friendly and professional manner. Examples of calls are: Customers calling to report faults or enquire about repair status. *Work with all external and internal customers in a professional and efficient manner. Examples include: ensuring correct invoicing and responding to customer queries. *Work with sales colleagues to provide customer information when required. *Accurately record customer information on the Service database. *Ensure all repairs and printer swap out agreements are shipped and repaired on time. *Deliver a first class customer service to all customers in a professional manner, and provide effective support and management of customer complaints. *Ensure clear and concise exchange of information with all relevant departments. Qualifications *Fluent English plus fluent spoken and written German or French language skills. *Previous customer service/administration experience, preferably within a business to business environment. *Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential. *Professional, articulate, good verbal communication. *Strong administrative and organisational skills. *Results-oriented with a can-do attitude. *Excellent time management and planning skills. *Team player who is supportive of others. *Able to work under pressure, manage key objectives and work to targets. *A completer finisher who delivers winning results. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you looking to utilize your excellent customer service skills? Do you want to become a part of a growing team and make a true impact on the business? We are currently working with a distributor of high-end fashion products that can provide all of the above. In this role you'll be providing customer support and helping clients with phone and email queries regarding products and services. You will be also responsible for any cancellations or order amendments and making sure that all customer interactions are recorded accurately. Ideal candidate will: -Be fluent in English AND have fluent to native level of NORWEGIAN or SWEDISH or FINNISH or DANISH -Have previous customer service experience in similar environment -Have outstanding communication skills -Be able to work under pressure If you are interested please apply now. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Sie haben ein abgeschlossenes Studium in Design oder Informatik oder eine vergleichbare Ausbildung? Sie haben bereits erste Erfahrungen in der Gestaltung von Homepages oder Apps gesammelt? Sie haben ausgeprägte Kenntnisse in HTML, CSS und Responsive Webdesign? Wir  suchen aktuell für einen der weltweit führenden Finanzpartner eine(n): Website Manager/in (m/w) Ort: Frankfurt Die Stelle läuft über Arbeitnehmerüberlassung und ist vom 01. November 2018 bis 31. März 2019 zu besetzen.   IHRE AUFGABEN: Unterstützung bei der Konzeption, Gestaltung und Umsetzung neuer Landing Pages Erarbeitung und Umsetzung von neuen Konzepten zur Optimierung der User Experience Inhaltliche Betreuung und Weiterentwicklung der firmeneigenen Webseiten Internationale Kommunikation IHRE FÄHIGKEITEN: Sie haben ein abgeschlossenes Studium in Design oder Informatik, oder eine vergleichbare Ausbildung. Sie haben erweiterte Kenntnisse in HTML, CSS und Responsive Webdesign. Sie haben bereits Know-how bzgl. Content-Management-Systemen gesammelt (z.B. Magnolia, Typo3). Wenn Sie Grundkenntnisse in JavaScript sowie in Photoshop / InDesign mitbringen, wäre dies von Vorteil. Sie haben ein herausragendes Gespür für funktionales Design und User-Experience. Sie haben erste Erfahrungen in der Gestaltung von Homepages und/oder Apps. Sie arbeiten gerne eigenständig, aber auch im Team und sind zudem wissbegierig. Sie können Deutsch und Englisch schriftlich sowie mündlich sehr gut anwenden. DAS UNTERNEHMEN: Mit Niederlassungen in 40 Ländern ist unser Kunde international renommiert und anerkannt. Die deutsche Niederlassung in Frankfurt, welche als Direktbank agiert, ist spezialisiert auf Sparprodukte und kümmert sich um mehr als 250000 Kunden in Deutschland.   Bei Interesse senden Sie uns gerne Ihren CV sowie Ihr mögliches Eintrittsdatum und Ihre Gehaltsvorstellung unter Angabe der Referenz GICB337474 an: c.bronzel@eurolondon.de Vielen Dank für Ihre Bewerbung bei Euro London Appointments, der größten unabhängigen Personalagentur in Europa, welche auf die Vermittlung von mehrsprachigem Personal spezialisiert ist.  Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung an unsere Kunden weitergeleitet wird. Weitere offene Stellenangebote finden Sie auf unserer Webseite www.eurolondon.de.