Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • We are looking for a part time Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is for 14 hours per week and hours must be worked between Monday to Friday with an early finish on a Friday! This is an ideal position for candidates who are looking to work around other commitments. Please note that there is no option for this role to offer full time or permanent hours so only candidates looking for part time work will be considered. Do you speak English and Indonesian fluently? Do you pride yourself on providing excellent customer service and support? If so, we have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Indonesian which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Indonesian which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Indonesian * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * 9-month contract with 7 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! * A fun, hard working and ambitious environment which offers many perks such as social activities including yoga, foosball tournaments and movie nights. Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • We are looking for a part time Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is for 8 hours per week and hours must be worked between Monday to Friday 9am - 5.30pm with an early finish on a Friday! This is an ideal position for candidates who are looking to work around other commitments. Please note that there is no option for this role to offer full time or permanent hours so only candidates looking for part time work will be considered. Do you speak English and Swedish fluently? Do you pride yourself on providing excellent customer service and support? If so, we have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Swedish which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Swedish which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Swedish * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * 9-month contract with 8 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! * A fun, hard working and ambitious environment which offers many perks such as social activities including yoga, foosball tournaments and movie nights. Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Kannst Du Projekte planen und steuern? Kannst Du laufende Projekte umsetzen?  Hast Du Spaß am Betreuen von internationalen Kunden? Möchtest Du Teil einer renommierten und sehr bekannten Firma sein? Dann schicke deinen Lebenslauf an mich!! Mein Kunde, ein internationales Automobilunternehmen in München, sucht ab sofort einen Projektmanager(m/w) München Deine Aufgaben sind u.a. Planung und Steuerung eines Projekts Umsetzung laufender Projekte Koordination von Budget- und Investmentsteuerung Terminierungen, Koordination und Kontrolle von Teilschritten in Abstimmung mit den betreffenden Abteilungen Vorbereitung, Moderation und Protokollierung von Projektschritten   Dein Anforderungsprofil: Abgeschlossenes Studium der Wirtschaftswissenschaften wünschenswert Berufserfahrung idealerweise im Automobilbereich (Internationale Erfahrung von Vorteil) Verhandlungssicher in Deutsch und Englisch in Wort und Schrift Fundierte MS-Office-Kenntnisse insbesondere Excel sowie SAP Teamorientierte zwischenmenschliche Fähigkeiten sowie hohe Führungsqualitäten   Da macht die Stelle besonders interessant: Attraktives Gehalt Internationales Automobilunternehmen Dynamisches Umwelt   Sollte diese Stelle interessant für Dich sein oder solltest Du noch weitere Fragen haben, dann freue ich mich über Deinen Lebenslauf im Word Format und Deine Zeugnisse an Dominique Strafe, d.strafe@eurolondon.de. Für weitere Fragen stehe ich Dir jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank, dass Du dich bei Euro London Appointments beworben hast. Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Dir, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Deine Bewerbung nur mit Deiner ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen so schnell wie möglich auf Deine Bewerbung zu reagieren, bitten Dich aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbung, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Du Interesse an weiteren offenen Stellenangeboten hast, besuchst Du uns gerne auf www.eurolondon.de.    

  • Kennst Du dich im Kundenbeziehungsmanagement (CRM) aus? Steuerst Du gerne Projekte im Bereich Kundenpflege, Budget und Kommunikation und hast Du bereits Erfahrung in diesem Bereich? Dann schicke deinen Lebenslauf an mich!! Mein Kunde, eine internationales Automobilunternehmen in München, sucht ab sofort einen CRM Spezialist (m/w) München Deine Aufgaben sind u.a. Übernehmen der Gesamtverantwortung für internationale Kundenprojekte im Bereich Kundenpflege, Koordination von Budget- und Investsteuerung Steuern die beauftragten Agentur und Abstimmung der Datenschutzprozesse Analyse und Optimierung bestehender Prozesse, Strukturen und Schnittstellen   Dein Anforderungsprofil: Abgeschlossenes Studium im Bereich Marketing, Kommunikation oder Vertrieb wünschenswert Berufserfahrung idealerweise im Automobilbereich oder Projektmanagement (Internationale Erfahrung von Vorteil) Verhandlungssicher in Deutsch und Englisch in Wort und Schrift Berufserfahrung im Marketingumfeld als Projektleiter/in mit Budgetverantwortung oder in der Steuerung von Agenturen   Da macht die Stelle besonders interessant: Attraktives Gehalt Internationales Automobilunternehmen Dynamisches Umwelt   Sollte diese Stelle interessant für Dich sein oder solltest Du noch weitere Fragen haben, dann freue ich mich über Deinen Lebenslauf im Word Format und Deine Zeugnisse an Dominique Strafe, d.strafe@eurolondon.de. Für weitere Fragen stehe ich Dir jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank, dass Du dich bei Euro London Appointments beworben hast. Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Dir, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Deine Bewerbung nur mit Deiner ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen so schnell wie möglich auf Deine Bewerbung zu reagieren, bitten Dich aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbung, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Du Interesse an weiteren offenen Stellenangeboten hast, besuchst Du uns gerne auf www.eurolondon.de.      

  • Hola, cómo estas? If you are a bilingual English and Spanish speaker located in Spain, I might be looking for you! Can you see yourself working for one of the world's most innovative companies, in a city known for its cultural actions and creative pulse? And are you passionate about what you do? If you can nod yes to this, you might be the right fit for this chic hospitality company. The company offers… * A position as Reservations Executive in a growing international company. * A highly competitive basic salary in the range €22-24K per annum. * An outstanding benefits-package. * A very social and unformal environment where the individual is in focus. They expect that… * You speak fluent Spanish and English (an additional language is a plus). * You have at least 2 years' experience from the hospitality industry in a similar position. * You are familiar with reservations for Groups, Online Travel Agencies, Wholesale and Individual bookings. * You have good IT skills - knowledge of PMS systems (SIHOT PMS is preferable), Microsoft Office products and online booking systems. Don't hesitate to send your CV to me today at a.andrianov@eurolondon.com in order to be considered for this outstanding opportunity. I'm looking forward to hearing from you! Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com

  • Are you a Dutch or Spanish speaker with customer service/technical support experience looking for an exciting new opportunity in Peterborough? Then this is the job for you! Our well-established client is currently looking for Dutch or Spanish speakers to join their new and exciting service desk team in Peterborough. Your main responsibility will be to provide first line technical support for our clients' IT services. This will be done over the phone/email and you will be expected to follow up with clients to ensure that any issue as been resolved. Requirements: *fluency in Dutch or Spanish *Customer service / call centre experience *Technical / IT experience (not essential, but hugely advantageous for your application) *Outstanding communication skills *Eagerness to learn and be part of a fast paced environment Benefits: The company offers fantastic opportunity for career progression in addition to: *BUPA Healthcase (Minimal Monthly fee) *Childcare Voucher Policy *Cycle to work scheme *Season Ticket Loans *Will Writing Services *Financial Wellbeing Benefits *Tastecard *Private Dental Insurance If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751. I look forward to receiving your application!

  • Do you want to get into the IT sector? Do you have good communication skills and can solve problems easily? Do you want to put your language skills into use and work in a growing company? We are currently working with an outsourcing company that is providing IT services to clients in different sectors and now they are looking for multilingual speakers to support them in their growth. In this role you'll be: *providing 1st level technical support related to hardware and software *helping customers with phone and email queries and live chat requests *recording all information into the system *tracking and resolving tickets *providing regular updates to customers *supporting European an the UK market Send us your CV if you're: -Fluent in Dutch or Spanish language (native or native-like level) -AND fluent in English -Switched on and genuinely interested in the Tech sector -Experienced in a customer service or technical support role -Flexible when it comes to the working hours - working 37.5 hrs per week in shift pattern on a rotational basis If you are interested please contact me on 020 7029 3799 or send me your CV to p.kubicskoova@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Our client, a US tech company, is seeking a Bilingual English and French Sales Administrator to be based in their Paris office (near Roissy CDG).  You will be responsible for the maintenance and support of the sales team and external customers to ensure the Sales Organisation in the French, Spanish and Italian markets run effectively, efficiently and in support of business strategies and objectives.   Responsibilities Work closely with sales, pricing and customer claim team on Country/account monthly price list, distributor special pricing reports, distributor channel data reports collection and consolidation per country/account. Ability to fully understand different customer’s needs and learning how to fully adhere to their requirements.  May include phone meetings and site visits with key accounts.  Running and analysing of reports as it relates to your account(s) Daily/Weekly financial model loading in Sales Force for non-contractual and contractual New Product Information (NPI) set up to customers.  Liaising with product management team to put together monthly notification of NPIs and request of NPIs creation to distributors Liaise with marketing team to create/search pictures and datasheet to customers for their website/flyers/advertising Understand and communicate vendor compliance issues Demonstrate an ability to develop and maintain a strong working relationship with customers, peers and other departments Demonstrate an ability to learn company system applications such as Oracle, Business Objects and Salesforce.com   Profile required Previous experience in a sales administration role in a sales office environment. Fluent in French and English.  Fluency in a third language (Spanish or Italian) strongly preferred Graduate degree preferred but not necessary Full Microsoft Suite of Programs (Word, Excel, Outlook, PowerPoint) Ability to take the initiative in personal growth and development   Salary: 30K€ basic + 10% bonus   Please send your CV to m.collins@eurolondon.fr   Please note that only shortlisted candidates will be contacted.  

  • Sales Consultant in Barcelona (German Market) We are currently looking for Sales professionals to work for a leading international company in new technologies. The job opportunity is based in the tropical Barcelona, Spain. Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 26,500 Euros gross/year -Opportunity to join a growing international company located in Barcelona centre (The World trade centre and surrounded by sea) -Employee Career Path with real possibilities of promotion If you join the Company's team you will... -Become a product expert of our client solutions -Find new target markets and penetrate them to drive sales by conducting outbound phone calls -Demonstrate advanced sales knowledge Requirements -Native level of German plus fluent English -Prior phone experience in outbound communications -6 months Sales/Commercial Experience, working with sales revenue targets and KPI's -Excellent sales and negotiating skills with experience dealing with all types of customers -Problem analysis and problem solving skills - to diagnose and logically resolve customer problems -Able to follow, understand and explain processes and procedures

  • Excellent benefits bonuses for German speakers in Athens, Greece DESCRIPTION *Solving customers queries by phone or emails *Provide excellent level of customer services *Maintain strong professional relationships with all clients and customers *Reporting to team managers or team supervisor REQUIREMENTS *C1 level German with good English *No previous work experience required *Willing to relocate to Athens, Greece *Enjoy talking with people by phone and emails *Able to work in fast- pace and competitive atmosphere OFFER Benefits *Excellent Basic Salary *Performance bonus *Flight ticket provided to Athens *Taxi pickup service from the airport *2 weeks free hotel accommodation (breakfast included) *Free Greek language courses *Monthly performance bonus *175%-day salary if work on Sunday or Greek holidays *Overtime paid *2 extra full salaries paid per year (pro rata) *Training provided (paid) *International working environment *On-site canteen (discounts for employees) *Welcome event For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com