Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • If you are a Customer Experience Team Lead who would like to join a luxury fashion brand company read on… The company has been providing the coolest clothes created by curated in-house, from store design and develop to their brand. They are expanding their business and they have a very exciting plan, providing an exceptional customer service. Do you want to contribute to this? Responsibilities -Responsible for daily operations and ensuring the department capacity and keep service levels. -Increase the customer satisfaction scores. -Managing a multilingual team, control their performance, development and HR administration. Profile required -1-2 year's previous Team Lead/Supervisor/Management experience -Leadership and management skills -Quick learner, solution-oriented and problem-solving skills -2ND language will be a bonus. -Night shift experience is also preferable but not essential. If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • Are you a Danish speaker? Are you available immediately and looking to earn a bit of extra cash? My client is looking for a Danish speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This a cold calling role so candidates will ideally be happy picking up the phone. Part time or full time hours are available. Given the nature of the role candidates must have excellent command of both Danish and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Are you a French speaker in Northamptonshire looking for a job that offers a competitive salary, fantastic opportunity for progression and that looks impressive on any CV? We are currently looking for French speakers in Northamptonshire to work as a Customer Service Advisor for one of our well-established clients. The job will pay £20,000 - £22,000 (depending on experience) and will start immediately. Working hours are Monday to Friday 8am - 5pm. Some of your responsibilities will include: - Speaking with customers in French - Communicating with couriers in French - Order Processing - Dealing with Returns What we are looking for: - Fluent French (written and spoken) - Admin or customer service experience a strong advantage - Good telephone manner essential - Excellent communication and organisation skills If interested, please apply with your CV or alternatively contact me on 0207 029 3751 or email t.chau@eurolondon.com

  • If you are a French/ Dutch speaking Customer Service Representative who would like to join a prestigious company read on… The company is a footwear designer and distributor with more than 45 years of history. Dealing with influential and fashion customers which products are sold around the world. Do you want to be part of a company that grew from a single brand to a multi- brand company? Responsibilities -Manage the whole process regarding to the orders received from customers -Providing exceptional and effective customer service during the process -Responsibility for the after-sales process such as returns or complaints -Doing reports daily, weekly and monthly -In contact with different departments in the company Profile required Minimum 1 year of experience within customer service - B2B. Wholesale experience Fluent Dutch or French speaker with great level of English Able to build and maintain good working relationships with clients Attention to detail Enjoy working directly with customers. If you feel that you could be the right candidate, apply now or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • If you are a Spanish speaking with experience in Customer service and supervising who would like to join a prestigious company read on… The company has been providing an exceptional customer service in healthcare sector, looking for expanding their business into international markets. If you want to join a young company, ambitious and fast growing Responsibilities *Supervising a team of customer advisor *Dealing with patients regarding to different programme *Keep updating the databases and computer systems *Keep customers up-to-date by email, instant messages or phone Profile required -Fluent Spanish speaker. -Customer Experience in health sector. -Minimum 1 years experience as Customer Service and Supervisor. -Experience using Microsoft Office. If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our clients requirements.

  • If you are a German speaking who would like to join a prestigious company read on… The company with more than 15 years of history on purchase of attraction tickets and experience. They are lead broker for the major Florida theme parks and they operate in several territories. Do you want to be part of a company that has ambitious planes for 2019 and beyond? Responsibilities -First point of contact with German speaking and international customer. -Ensuring all complaints, payments, return, notifications, cancellations and email are responded. -Checking documentation, good communication and effective. -Providing an exceptional/effective customer service during the process and after sales. Profile required -Excellent German skills. -Acquainted with reservation systems e.g. take on bookings, the suppliers booking systems, book tickets.. -Tourism experience will be desirable -Experience on the phone with customers: e.g. call centre If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • Are you interested in joining an international team? Do you enjoy being in contact with customers? Then, this position is for you! Our client is in the medical devices industry and help improve people’s lives. Role You will have a global view of the daily business of the service. You will work with internal team (logistic, engineer, Sales Admin, Service manager) and customers. You will provide a high level of service to customers on incident management, invoicing, maintenance contracts and organize the activity of the office around customer’s needs. You will be responsible for the following duties: Receive and open service request from customers Customer claims follow up with internal team Following up on customer quotations Raise customers’ orders, control & invoicing Maintenance contract offer to customers Planning management of preventive visits Events analysis on customer installed base Follow up of repairs Oracle database update Digitalization on Oracle of all archives generated Requirements Perfectly fluent in French & English. Experience of working on an Administrative Customer Service position. Experience of the medical, pharmaceutical industry will be highly valuable. A real desire to evolve within a lifesaving industry and grow with the company.  Experience within an international environment.  Excellent proven customer service skills (dealing with internal and external customers) Other details: Growing opportunities within the company, full training and supportive environment Salary: 26-34€ + bonus + Benefits (Lunch Vouchers, Mutuelle, Life Insurance, Pension fund) Please send your CV to c.dangelo@eurolondon.fr Please note that only shortlisted candidates will be contacted

  • This is not a call-centre job where you would be expected to be on the phone all day. Far from it. Every now and then, I visit my clients to get an understanding of the work atmosphere and what sort of candidate would fit in best there. I can honestly say that whichever candidate is able to secure themselves a job at this company, will not only have gained themselves a fantastic job that pays well and offers opportunity for growth, but also will join a team of welcoming and friendly colleagues that will make coming to work enjoyable. Here is just a few of the responsibilities you will be asked to do in the diverse and fast-paced position: - Order processing - Building relationships with existing customers - Answering and taking possession of customer issues (in English and German) - Travel to Germany (all expenses paid) at least twice a year - Supporting the English speaking team with similar issues These are just a few of the responsibilities you will be given. No day will be the same working at this company! So why work at this company? - Beautiful modern office with great facilities for lunch and for parking - Great opportunity for progression with the possibility of advancing your career alongside the growth of the company - Competitive salary benefits - Great colleagues and office atmosphere - A diverse job. Not a call centre and not repetitive in any sense of the word. So what are you waiting for? I have one position to fill, which means only one candidate will be lucky enough to join this company. If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751.

  • We are looking for a part time Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is for 14 hours per week and hours must be worked between Monday to Friday with an early finish on a Friday! This is an ideal position for candidates who are looking to work around other commitments. Please note that there is no option for this role to offer full time or permanent hours so only candidates looking for part time work will be considered. Do you speak English and Indonesian fluently? Do you pride yourself on providing excellent customer service and support? If so, we have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Indonesian which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Indonesian which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Indonesian * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * 9-month contract with 7-14 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! * A fun, hard working and ambitious environment which offers many perks such as social activities including yoga, foosball tournaments and movie nights. Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • Do you have experience in retail, ideally fashion or outdoor sports? Your primary goal work is to make our world just a little bit better and going green is not only a saying, but a way to live by for you? Are you looking to join a company that prides itself in being sustainable and donating 1% of their sales to worthy causes? Then you will love Patagonia!! They are in business to save our home planet. Your role will contribute to this mission by setting up and leading our new store in the beautiful city of Munich. Store Manager (m/f)   Key accountabilities: • Ensure the store provides the highest level of customer service possible • Be personally available to all customers to identify their needs and address their questions or concerns • In conjunction with the HR Europe team, hire people who pursue passions that relate to our products and philosophy • Inspire, train and develop the store employees and maintain a positive work environment • Achieve budgeted revenue goals and monitoring expenses • Maintain high merchandising values that reflect the Patagonia image • Uphold our company's mission and be a voice in the community on environmental and community issues, using the store as a theatre to bring the issues to life to educate and inspire our customers   Pre-requisites: • Ideally 2 to 5 years of experience in retail store management • Language skills: Fluent in German and English. Other languages are a plus • Have an outstanding ability to lead and motivate employees • Provide excellent customer service • Be proficient in Microsoft Word, Excel, Outlook and Retail Pro or similar • Have strong linkage with the Patagonia business and mission statement   If you fulfil the requirements send me your CV today, you could soon be making an exciting step in your career! Please send your CV in English via email in word format to Giulia Severn – g.severn@eurolondon.de Thank you for applying to Euro London Appointments, the Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.de