Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • Are you enthusiastic about customer services, enjoy helping people and you can speak Spanish and French fluently read on… Our client, a leading multinational in the tech industry with headquarter in Central London is currently looking for a Customer Service Executive with fluent in Spanish and French to be a part of their growing team!! RESPONSABILITIES *First point of contact for Spanish and French-speaking and international clients and owner of responsibilities for multiple client projects success *Providing exceptional/effective customer service. *Resolving clients' queries via call, email, and social media of the product information. *Keep updated about new product information. *Develop a trusting relationship with clients. *Ensure communication with customers and suppliers in a professional standard and match the expectations. *Ability to work one Saturday or Sunday per month (this is paid extra) KNOWLEDGE SKILLS *Must be fluent in English, Spanish and French, written and oral *Passionate about customer success. *Experience minimum 2 years in business to business (B2B) *Solid presentation, communication, and problem-solving skills. *Experience providing customer service in the tech industry. *Proficiency with Microsoft Office and web-related technologies *Flexible for working one Saturday or Sunday per month. *WebEx and Salesforce experience is desirable *Bachelor degree is preferable If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Every now and then, I visit my clients to get an understanding of the work atmosphere and what sort of candidate would fit in best there. I can honestly say that whichever candidate is able to secure themselves a job at this company, will not only have gained themselves a fantastic job that pays well and offers opportunity for growth, but also will join a team of welcoming and friendly colleagues that will make coming to work every day an enjoyable experience. This position is for speakers of Danish, Norwegian, Swedish & Finnish speakers only, although no experience is required. Here is just a few of the responsibilities you will be asked to do in the diverse and fast-paced position: - Building relationships with existing customers - Order Management - Resolving shipment and product issues - Answering and taking possession of customer issues (in English and your Nordic language) - Supporting the English speaking team with similar issues So why work at this company? - Relocation bonus of £1000 - Beautiful modern office with great facilities for lunch and easily accessible by public transport. - Transport discount around Nottingham - Annual merit - Life insurance and pension - Great opportunity for progression with the possibility of advancing your career alongside the growth of the company - Competitive salary benefits - Great colleagues and office atmosphere So what are you waiting for? I have one position to fill, which means only one candidate will be lucky enough to join this company. If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751.

  • If you are a French/German speaking Customer Service who would like to join a prestigious company read on… Responsibilities * Handle calls or emails in English and French or German as assigned by management, ensuring individual targets are met on a daily basis * Enter appropriate and correct data in respective data systems * Support CRM, quality and incident management together with other administrative tasks Profile required * Customer orientation * Outstanding and pro-active communication skills (listening, inquiring relevant information leading to efficient problem solving) * Ability to develop a trusting relationship with customers/FP * Professional and friendly manner when interacting with customers/FPs BENEFITS *Competitive salary *Flexible hours start anytime (7-10) finish (4-7) 9 hours. *Breakfast and load of snacks every day! *25 days' paid holiday Given the nature of the role, candidates must have excellent command of both German/French and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • If you are a Polish-speaking with experience in Customer service Advisor who would like to join a prestigious company read on… The company has been providing exceptional customer service in the healthcare sector, looking for expanding its business into international markets. If you want to join a young company, ambitious and fast-growing Responsibilities *Supervising a team. *Dealing with patients regarding to different program *Keep updating the databases and computer systems *Keep customers up-to-date by email, instant messages or phone Profile required -Fluent Polish speaker. -Experience in an office environment -Minimum 1 years experience as Customer Service -Experience in the Healthcare sector -Experience using Microsoft Office. If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • We are looking for German speakers for a Quality Assurance! Our client is promoting a healthy lifestyle, selling vitamins and supplements through their website. The passion for people and excellent customer services are the most important values. If you are looking for a job and you would like to keep developing your experience read on... Responsibilities -Check Customer Services team, emails and performance -Providing the correct training materials -Ensure all communication with customers is of a professional standard and meets the expectations set out by the business -Carry out all other tasks as assigned by the management team -Strive for a first-time resolution to all inquiries via call, email, and social media -Support CRM, quality and incident management together with other administrative tasks Profile required -Quality Assurance Experience. -Customer orientation -Outstanding and pro-active communication skills (listening, inquiring relevant information -leading to efficient problem solving -Team skills (supporting other team members and providing answers to questions to other colleagues) Benefits -Gym membership -FREE!!!On-site cafeteria -Monthly and quarterly products allocation (free products every month) -Great environment and an office with great views!!! -Monthly team events and social gatherings! -Opportunities for quick development and growth with internal training programs. -Flexible hours! (With Monday through work) -Access to free daily products and FREE BREAKFAST! Given the nature of the role, candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Our client, an international company is currently looking for a Team leader to grow and expand the German market. RESPONSIBILITIES *Lead, supporting and managing the German team. *Coach team members and new joiners. *Develop team's strengths, identify goals and organize the team. *Dealing with international clients and own responsibilities for multiple client projects success in the German Market. *Identify areas of improvement and growth, concerns and new challenges. KNOWLEDGE SKILLS *Must be fluent in English and native German, written and oral (plus French will be ideal) *Management and leadership skills. *Experience minimum 1 year managing a team. *Solid presentation, communication, and problem-solving skills... *Proficiency with Microsoft Office and web-related technologies *Bachelor degree is preferable BENEFITS *Competitive salary *Flexible hours start anytime (7-10) finish (4-7) 9 hours. *Breakfast and load of snacks every day! *25 days' paid holiday If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Auftragssachbearbeiter (m/w/d) – DE/EN Unterföhring Vollzeit – ab sofort 3 Monate befristet, mit Option auf Verlängerung   Die Firma: Internationale IT & Software Firma, mit Hauptsitz in den USA und 12 weitere Standorte weltweit Entwickler von Datenspeichertechnologie Büro direkt an der S-Bahn Haltestelle in Unterföhring   Ihre Aufgaben: Auftragsabwicklung Unterstützung und Entlastung des Gebietsleiters & Team im Tagesgeschäft Datenverwaltung & -pflege mit CRM Programmen Erstellung und Pflege von technischen Dokumenten   Ihr Profil: Sehr gute Englisch und Deutsch Kenntnisse Zahlenaffin Erfahrung mit CRM Programmen, idealerweise Salesforce Kommunikativ   Sollte diese Stelle interessant für Sie sein oder sollten Sie noch weitere Fragen haben, dann freue ich mich über Ihren Lebenslauf im Word Format an munich@eurolondon.de Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben. Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Sie Interesse an weiteren offenen Stellenangeboten haben, besuchen Sie uns gerne auf www.eurolondon.de  

  • Are you a fluent Arabic speaker? Are you looking to earn a bit of extra money over the next few weeks? We are looking for an Arabic speaking Market Researcher to join a team in a busy research office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role - A knowledge of Gulf Arabic will be beneficial. This is a temp role starting ASAP on an ongoing market research role. Hours would be Monday - Friday, 8am - 3pm. Given the nature of the role candidates must have excellent command of both Arabic and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • We are looking for German speakers for a Customer Service role! Our client is a gambling company that is providing an exclusive and exceptional customer service. The passion for people and excellent customer services are the most important values. If you are looking for a job and you would like to keep developing your experience read on... RESPONSIBILITIES *First point of contact for German-speaking and international customers. *Providing exceptional/effective customer service. *Manage payments and invoices statements of account and other inquiries *Develop a trusting relationship with customers. *Gambling experience will be desirable PROFILE REQUIRED *Minimum 1 years experience in Customer Services *Financial background or understanding of money process. *Customer orientation. *Excellent German language skills. *Energetic and exceptional communications skills *Good listener. If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application; however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • We are looking for Hebrew speakers for a Customer Service role! Our client is promoting a healthy lifestyle, selling vitamins and supplements through their website. The passion for people and excellent customer services are the most important values. If you are looking for a job and you would like to keep developing your experience read on... Responsibilities ·First point of contact for Hebrew speaking and international customers. ·Providing exceptional/effective customer service. ·Resolving customer service's queries via call, email, and social media. ·Keep updated about new product information. ·Develop a trusting relationship with customers. ·Be sure that the communication with customers and suppliers is of a professional standard and match the expectations. Profile required ·Customer orientation ·Excellent Hebrew language skills. ·Energetic and exceptional communications skills. ·Restaurant/ Hospitality experience ·Good listener ·Professional and friendly Benefits Gym membership FREE!!!On-site cafeteria Monthly and quarterly products allocation (free products every month) Great environment and an office with great views!!! Monthly team events and social gatherings! Opportunities for quick development and growth with internal training programs. Flexible hours! (With Monday through work) Access to free daily products and FREE BREAKFAST! If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements