Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • We are recruiting for German speakers for several positions! If you are looking for a job and you would like to keep growing your experience in prestigious companies read on.. Responsibilities *First point of contact with German speaking and international customer. *Ensuring all complaints, payments, return, notifications, cancellations and email are responded. *Checking documentation, good communication and effective. *Providing an exceptional/effective customer service during the process and after sales. *Assisting customers with their technical and software related problems Answering questions of products via telephone, email and internet Profile required *Excellent German skills. *Acquainted with reservation systems e.g. take on bookings, the suppliers booking systems, book tickets.. *Tourism experience will be desirable *Experience on the phone with customers: e.g. call centre *Passion for customer service *Restaurant/ Hospitality experience *2 years experience providing customer support would be ideal - preferably in a software support environment *Working knowledge of current Microsoft Windows operating systems   If you felt that could be you, quick apply or send your CV to o.diazmunoz@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however; due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our client's requirements.

  • Dutch Native Speaking Contact Centre Trainer Are you looking for a new challenge? Are you a fluent Dutch and English speaker with 1 additional language (French, Spanish or any other Nordic language) and enjoy managing projects? I am currently recruiting on behalf of a successful, global company that helps business to increase their sales and generate new customers. They are looking for fluent Dutch speakers to join their training team. You will be responsible for the whole cycle of the project, including recruitment, training and development of the new teams for a specific project. You will be travelling 70% of the time, managing the whole process until you finish the global projects. This could take between 2 and 6 weeks abroad. We are looking for someone very flexible with working hours and someone who can easily fly all around the world with short notice. You have to have: * Training experience in a call centre environment * Fluent Dutch/French/English speaker or Dutch/Spanish/English or Dutch/English and any Nordic language * Efficient problem solving * Stress-resistant * Team player skills * Flexibility with frequent travel You will get: *Competitive salary *Travel package covered by the company *Opportunity to visit new countries *Amazing career progression

  • PLEASE NOTE BEFORE APPLYING: You must be able to speak French and Italian fluently, in addition to English. In speaking three languages fluently, you are at a distinct advantage in securing yourself a job. However, it's often difficult to find a company that values your multilingual skills, rewards you financially and offers opportunity for career progression. The position will be on a 6 month basis but could be extended longer and could even become a permanent position if your experience is adequate. For one lucky candidate, I have an exciting opportunity to work for an enormous multinational company that offers all three; a company which is a house-hold name all across the world. So what's the position? The position is essentially customer service. You will be the first point of contact for Italian and French speakers. There will be an element of order processing involved in the position in addition to liaising with teams internationally. What are we looking for? Requirements: - Fluency in French & Italian - Any sort of customer service experience a huge advantage What the above means is NO EXPERIENCE REQUIRED. We're looking for a sharp, personable and switched on candidate who can be taught to be an excellent quality customer service advisor. So what are you waiting for? Applying to this job is the next step forward in your career and I can't wait to receive your application. If interested, please apply with your CV, email t.chau@eurolondon.com or call on 0207 029 3751 I look forward to hearing from you. Theo.

  • A respected and international supplier of high technology to an array of industries, is looking to recruit a fluent French and English speaking International Sales Administrator for their Halifax office. The successful candidate will be required to speak fluent French and English, both spoken and written. Some of your main duties for the role will include: Accurate customer order entry;Accurate customer order pricing;Produce accurate, professional quotations including all additional charges; Deal efficiently with telephone/fax orders and enquiries; File transactions in an efficient, orderly system;Liaise with internal and external suppliers regarding availability of products. Ideally, you will have at least 6-12 months office/commercial experience within client services or sales. You will have up to date PC skills, including Microsoft Office and have an excellent clear telephone manner with the ability to multitask and work to a high standard. For more details regarding the job spec please send your CV to the email provided. Ideal for car drivers or candidates living within the local area. Also, candidates willing to relocate to the local area will be considered. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • We are currently looking for French Account Strategists professionals to work for a leading international company in new technologies. If you join the Company's team, you will... -Be Target Driven -Sourcing for New Business -Ability to speak and write English fluently and idiomatically Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 33500 Euros gross/year PA -Opportunity to join a growing international company located in Barcelona centre -Employee Career Path with real possibilities of promotion Requirements -Native level of French plus fluent English -BA/BS degree or equivalent practical experience. -1 Year of experience in digital marketing, preferably building and optimizing PPC Campaigns -Strong presentation, analytical and problem solving skills -Strong interpersonal skills and a high level of integrity and professionalism

  • Do you enjoy speaking with customers? Would you like to work for an international company? Would you describe yourself as energetic and enthusiastic? Then I have the perfect job for you!   My client is looking for a Customer Service Representative (m/f) Karlsruhe   Your new employer Our client is one of the world’s top 10 public SaaS companies and market leader in communication, customer engagement and support solutions, based in Boston. With millions of customers across the globe they are constantly looking to expand their business also in Germany, which is why they are looking for a new addition for their team in Karlsruhe.   Your day – to – day duties will include Provide full customer service experience to customers via telephone and online channels Ensure customer satisfaction Define, research and resolve issues quickly and accurately Address billing and pricing inquiries for customers Share feedback with other business areas such as Finance, Marketing, Development and Product Management Generate new and renewal sales The ideal candidate should have the following qualifications: Bachelor’s degree or equivalent Fluent in English and German, French is a plus Excellent customer service skills Ideally experienced in working in a fast – paced environment 1 year of relevant experience   Interested? If you meet these criteria then please send your CV to Yasmin Schulz at y.schulz@eurolondon.de . I look forward to hearing from you!   Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded to any client without your express permission. To enquire about other vacancies please visit our website at www.eurolondon.com .      

  • Hast Du Interesse in einem internationalen Automotive Unternehmen zu arbeiten und hast Du vielleicht schon Erfahrungen im Customer Service gesammelt? Hast Du eine kommunikative Persönlichkeit und sprichst Du gerne mit Leuten am Telefon? Einarbeitung und ein sympathisches, freundliches Arbeitsklima ist Dir wichtig? Dann schicke Deinen Lebenslauf an mich!! Mein Kunde, eine internationales Automotive Unternehmen in München, sucht ab sofort   Customer Service Mitarbeiter (m/w)   Deine Aufgaben sind u.a. Exzellenter telefonischer Kundenservice Beantwortung von Kundendienstanfragen per E-Mail oder Telefon in deutscher und englischer Sprache, jede weitere Sprache kann auch eingesetzt werden Unterstützung anderer Abteilungen wie Compliance, Fuhrpark und Bank Entwicklung des Wissens über die Produkte und Technologien, Prozesse und Verfahren des Unternehmens Dein Anforderungsprofil: Abgeschlossene Ausbildung im kaufmännischen Bereich von Vorteil Wünschenswert 1 Jahr Berufserfahrung Fließende Deutsch- und Englischkenntnisse in Wort und Schrift Fundierte MS-Office Kenntnisse Da macht die Stelle besonders interessant: Attraktives Gehalt  Internationales Automotive Unternehmen Gutes Arbeitsklima in einem jungen, dynamischen Team   Sollte diese Stelle interessant für Dich sein oder solltest Du noch weitere Fragen haben, dann freue ich mich über Deinen Lebenslauf im Word Format und Deine Zeugnisse an Dominique Strafe, d.strafe@eurolondon.de. Für weitere Fragen stehe ich Dir jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank, dass Du dich bei Euro London Appointments beworben hast. Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Dir, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Deine Bewerbung nur mit Deiner ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen so schnell wie möglich auf Deine Bewerbung zu reagieren, bitten Dich aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbung, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Du Interesse an weiteren offenen Stellenangeboten hast, besuchst Du uns gerne auf www.eurolondon.de.  

  • Are you a determined, enthusiastic, friendly individuals with an interest in providing excellent customer service? If you can say yes, then look no further. Our client, a leading multinational company within the Fashion and Lifestyle industry is currently looking for a Customer Service Representative with Wholesale experience to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in English, both written and spoken Must be experienced in Wholesale Customer Service Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the Fashion and Lifestyle industry Given the nature of the role candidates must have excellent command of English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • Bilingual Wholesale Customer Service Representative Are you looking for a new challenge? Are you fluent in English and speak a second language, enjoy dealing with people and being part of a team? I am currently recruiting for the world's footwear designer and distributor company. Office is based in Leicester Square. Job description: Responsible for all order entry and order modifications. Expedite customer orders, cancellation or any changes Responsible for the picking of orders Provide excellent after-sales service, by dealing with returns and credits. Aware of monthly forecast figures. Run/update appropriate reports on a daily, weekly and monthly. Skills: Warm, friendly, dynamic individual who has an eye for details Fluent English and any other European language B2B experience Wholesale experience A passion to help people Highly motivated, a team player and motivated self-starter Ability to work well under pressure Benefits: 26K - 30K per year Monday to Friday (enjoy your weekend) Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Dutch Wholesale Customer Service Representative Are you looking for a new challenge? Are you fluent in Dutch/ French and English and enjoy dealing with people and being part of a team? I am currently recruiting for the world's footwear designer and distributor company. Office is based in Leicester Square. Job description: Responsible for all order entry and order modifications. Expedite customer orders, cancellation or any changes Responsible for the picking of orders Provide excellent after-sales service, by dealing with returns and credits. Aware of monthly forecast figures. Run/update appropriate reports on a daily, weekly and monthly. Skills: Warm, friendly, dynamic individual who has an eye for details Fluent English and French or Dutch B2B experience Wholesale experience A passion to help people Highly motivated, a team player and motivated self-starter Ability to work well under pressure Benefits: 26K - 30K per year Monday to Friday (enjoy your weekend) Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.