Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • VISA Support | Hebrew CS/ITS role - Athens, Greece DESCRIPTION Our clients are highly reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Responsibilities *Solving customers queries by phone or emails *Provide excellent level of customer services *Maintain strong professional relationships with all clients and customers *Reporting to team managers or team supervisor REQUIREMENTS *Native Hebrew and good English *Very good knowledge of computers *No previous work experience required *Desire to start fresh and move to Athens, Greece *Enjoy talking with people by phone and emails *Able to work in fast- pace and competitive atmosphere OFFER Benefits *Excellent Salary *Monthly performance bonus *2 extra full salaries paid per year *Training provided (paid) *Free Greek language courses *Extra payment for Sundays or Bank holidays *Extra payment for overtime *Interactive activities: team-building, excursions, themed parties *On-site canteen *International working environment Extra Benefits: *VISA SUPPORT *JOINING BONUS *Paid Flight Ticket *Taxi Transfer from the airport *2 weeks Hotel Accommodation (breakfast included) *Assistance in finding a place of residence. Why choose Euro London Appointments Recruitment *You are given extra support in preparing for interviews *You have a contact person who gives you all the details of the job *You can ask for your application feedback anytime via email or phone *You don't have to face the situation where company do not reply to you for days. *All our services to job seekers are free of charge. We also offer bonus scheme to candidates. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • VISA Support | Hebrew CS/ITS role - Athens, Greece DESCRIPTION Our clients are highly reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Responsibilities *Solving customers queries by phone or emails *Provide excellent level of customer services *Maintain strong professional relationships with all clients and customers *Reporting to team managers or team supervisor REQUIREMENTS *Native Hebrew and good English *Very good knowledge of computers *No previous work experience required *Desire to start fresh and move to Athens, Greece *Enjoy talking with people by phone and emails *Able to work in fast- pace and competitive atmosphere OFFER Benefits *Excellent Salary *Monthly performance bonus *2 extra full salaries paid per year *Training provided (paid) *Free Greek language courses *Extra payment for Sundays or Bank holidays *Extra payment for overtime *Interactive activities: team-building, excursions, themed parties *On-site canteen *International working environment Extra Benefits: *VISA SUPPORT *JOINING BONUS *Paid Flight Ticket *Taxi Transfer from the airport *2 weeks Hotel Accommodation (breakfast included) *Assistance in finding a place of residence. Why choose Euro London Appointments Recruitment *You are given extra support in preparing for interviews *You have a contact person who gives you all the details of the job *You can ask for your application feedback anytime via email or phone *You don't have to face the situation where company do not reply to you for days. *All our services to job seekers are free of charge. We also offer bonus scheme to candidates. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Czech or Slovak Customer Care - Athens, Greece DESCRIPTION Are you a ready to start a new career in Athens? We have the new opportunity for you! Our Client is looking for a Customer Service Agent ASAP. JOB DESCRIPTION As a Customer Service Agent your role is, together with your team, to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to be fluent in English. The role consist in handling and responding to end-users' requests through multiple contact channels (Phone, e-mail, chat). It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs. REQUIREMENTS JOB REQUIREMENTS - Being native in Czech or Slovak B2 level of English - Politeness, courtesy and good communication skills. - Time management and multitasking abilities. - Ability to work in groups. - Flexibility in working hours and ability to work in shifts. - Software skills. WHAT'S ON OFFER FOR YOU -Relocation package that includes: Airplane tickets, 2 weeks free accommodation, agency support to find a new place to stay, taxi from the airport. -Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, and Bank account, etc. -Paid trainings to keep you up to date on products and procedures. -In-house doctor and medical insurance. -Excellent career advancement opportunities. -International working environment. -Company-organized festivals, parties, excursions etc. throughout the year. -Discounts for our employees all over Athens. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Excellent benefits bonuses for German speakers in Athens, Greece DESCRIPTION *Solving customers queries by phone or emails *Provide excellent level of customer services *Maintain strong professional relationships with all clients and customers *Reporting to team managers or team supervisor REQUIREMENTS *C1 level German with good English *No previous work experience required *Willing to relocate to Athens, Greece *Enjoy talking with people by phone and emails *Able to work in fast- pace and competitive atmosphere OFFER Benefits *Excellent Basic Salary *Performance bonus *Flight ticket provided to Athens *Taxi pickup service from the airport *2 weeks free hotel accommodation (breakfast included) *Free Greek language courses *Monthly performance bonus *175%-day salary if work on Sunday or Greek holidays *Overtime paid *2 extra full salaries paid per year (pro rata) *Training provided (paid) *International working environment *On-site canteen (discounts for employees) *Welcome event Why use ELA Recruitment Agency *You are given extra support in preparing for interviews *You have a contact person who gives you all the details of the job *You can ask for your application feedback anytime via email or phone *You don't have to face the situation where company do not reply to you for days. *All our services to job seekers are free of charge. We also offer bonus scheme to candidates. Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Portuguese Speaking Customer Support Representative £25-33k pa If you love to see happy customers and want to learn new technical skills this is the job for you!! My client is a Global solutions company with a service/operations Office in High Wycombe and looking for multilingual specialists to join their international team. Working flexible hours you will be providing technical support to businesses across Europe. Responsibilities: * Providing Technical Support to international client. * Response to customer's queries over emails and telephone. * Work with the internal CRM system recording/updated all accurate data. * Tracking and resolving tickets. * Follow up with clients making sure that any issue as been resolved. Requirements: * Fluent to native level Portuguese speaker with fluent English. * Great communication skills in both written and spoken English. * Previous customer service experience. * Genuinely interested in IT!. If you are interested please contact me on 020 7029 3799 or send me your CV to j.fontanarosa@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you a determined, enthusiastic, friendly Korean speaker with an interest in fashion? If you can say yes, then look no further. Our client, a leading multinational company within the fashion industry is currently looking for a Customer Service Representative with fluent Korean to be a part of their growing team in central London! Within your role, you will be providing excellent service support for a wide range of customers in Korean and English, dealing with telephone calls, responding to emails and providing quality customer service. It is essential for you to be a customer focused orientated individual that loves assisting customers with whatever need they may have. Responsibilities: Fluent in Korean and English, both written and spoken Ideally have experience in a Customer Service or Retail Possess a professional, helpful and friendly telephone manner Demonstrated interpersonal skills and ability to work as part of a team or independently Strong communication skills, able to work in a fast paced environment A strong team player Preferably have an interest in the fashion or retail industry Given the nature of the role candidates must have excellent command of both Korean and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • We are looking for a part time Panel Support Officer to join an award-winning agency in London to start immediately for a fixed term of 9 months. This role is for 7 hours per week and hours must be worked between Monday to Friday with an early finish on a Friday! This is an ideal position for candidates who are looking to work around other commitments. Please note that there is no option for this role to offer full time or permanent hours so only candidates looking for part time work will be considered. Do you speak English and Hungarian fluently? Do you pride yourself on providing excellent customer service and support? If so, we have just the job for you! The office is based in Westminster, close to the river Thames and opposite the historic Lambeth Palace. It is just 5 minutes' walk from Westminster station, along a scenic route past Big Ben and the Houses of Parliament. About the Role: * You will be attending, following up, and resolving complaints and questions from both panel members, staff and third parties * You will be translating texts from English & Hungarian which will be used in communications towards the panel members, e.g. on the websites and in e-mail messages * You will be proofreading texts in English & Hungarian which will be used in communications towards the panel members, e.g. on the website and in e-mail messages * You will be responsible for detecting fraudulent behaviour to ensure a high quality level of research data * You will carrying out personal performance measurement, monitoring, and evaluation to improve the efficiency * You will be communicating solutions, successes, and opportunities to the Support Team Director The Ideal Candidate: * English at a native level of fluency * Fluent in Hungarian * Good decision-making, IT, and communication skills * Good people and interpersonal skills to build effective relationships with all levels of professionals within the company * Excellent client service attitude, calm and analytical * Ability to plan well and prioritize work * Attention to details and deadlines What they can offer you: * 9-month contract with 7 hours per week to be worked between Monday and Friday, 9am-5.30pm * Early finish on a Friday and drinks with the team in the office! * A fun, hard working and ambitious environment which offers many perks such as social activities including yoga, foosball tournaments and movie nights. Does the role appeal to you? If this is exactly what you are looking for, please send your CV to: c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. For more jobs please visit our website at www.eurolondon.com.

  • We have an excellent opportunity for multilingual graduates looking for their 1st/2nd role within a technical customer service environment. It is essential that you speak fluent FRENCH and ideally another European language: German; Spanish or Italian. Working for a global solutions provider based in Blackburn, you will become part of their successful European Customer Services Support team. The successful individual will be outgoing and have excellent customer support experience. We are looking for customer focused individuals with a commercial background. However, full training will be provided. You will be supporting the company's own products (hardware and software), so a keen interest in technology and an ability to learn quickly is paramount. Combine your linguistic, problem solving and customer care skills to succeed within a fun team environment and build your career in a global company at the forefront of its industry! What you will be doing: -Helping customers solve technical issues within a timely manner. -Using the Call Management System to record all reported issues. -Exceeding your targets in agreed KPIs. -Making decisions about which issues should be escalated. -Solving issues which do not require escalation. -Translating documentation for customers when required. -Contribute to the fun team environment. What you need: -Fluency in French and English -Customer service mindset. -Know how to prioritise and manage your time efficiently. -Excellent organisational skills. -Outstanding communication and customer care skills. -Enjoy working in an international and multilingual environment. Some of the benefits will include: -29 days of holiday 5 days bank holidays your birthday off -Top quality training, coaching and personal development. -Monthly awards for support excellence. -Work from home over Christmas. -Social events -Free tea and coffee. .-Two days paid volunteering leave. -Childcare vouchers. -Wireless headsets. -Free parking. -Tuck shop. -Company bonus scheme. The roles are to start asap. Please send your CV to the email provided. Please note that we can only consider applicants who already hold a full UK work permit. Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our client's requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • I am currently working with a Luxury Travel Operator.   This organisation is experiencing growth in a number of markets at the moment and as a result need to add to their team in Frankfurt.   As the Commercial Manager you will provide Business Intelligence support to both trade partners and field sales team within the region which includes both Europe and Asia    Commercial Manager – Luxury Travel - European and Asian Market Duties and Responsibilities As the Commercial Coordination Manager your role is extremely varied. You will support both Trade Partners and Field Sales teams working in the European and Asian Luxury Travel Market through the provision of Business Intelligence and Market Data.   Your role will include • Working closely with Sales Teams in order to understand their data needs and to provide solid and understandable data to support their sales activities • Reporting on Revenue, Sales and Reservations • Assisting Management with Forecasting • Present best case scenarios for the Sales Managers based on Business Intelligence reports. • Not only should you gather data you will interpret it and ensure that it is user friendly and in support of sales activities. • Work closely with Marketing to provide briefs for Marketing campaigns • Analyse and present data to sales teams.   Your Background • You will be an analytical individual who understands the sales process • Experience of analysing revenue and sales data and the ability to compile it into useable reports • Ability to present data and findings at management level • Excellent Team Player, you need to work across the organisation with various teams • An understanding of how Business Intelligence can aid the sales process • Previous experience in Tourism is an advantage. • Fluent English and ideally advanced level German   Interested? If you meet these criteria then please send your full CV via email to Emma Brady at e.brady@eurolondon.de  

  • Multilingual Technical Support up to £25,000 pa If you love to see happy customers and want to learn new technical skills this is the job for you!! My client is a Global IT solutions company with a service/operations Office in Peterborough and looking for multilingual specialists to join their international team. Working flexible hours you will be providing technical support to businesses across Europe. Responsibilities: * Providing Technical Support to international client. * Response to customer's queries over emails and telephone. * Work with the internal CRM system recording/updated all accurate data. * Tracking and resolving tickets * Follow up with clients making sure that any issue as been resolved. Requirements: * Fluent to native level German, Dutch, Spanish, Portuguese, Turkish or Italian * Great communication skills in both written and spoken English. * Previous customer service experience. * Genuinely interested in IT! If you are interested please contact me on 020 7029 3799 or send me your CV to j.fontanarosa@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com