Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • Chinese Speaker (m/w) aufgepasst: Im Verkauf blühen Sie auf? Luxusgüter sind ihr Dresscode? Diesmal suche ich für einen internationalen Kunden auf dem Modebereich einen /eine Store Assistant (m/w) Chinesisch in München Bewerben Sie sich jetzt! Gerne gebe ich auch noch mehr Informationen! Ihre Aufgaben sind u.a. Professioneller Verkauf von hochwertiger Kleidung und Accessoires Führung von internationalen Verkaufsgesprächen Kassier Vorgänge Datenbankpflege Was Sie mitbringen: Erste Erfahrungen in Einzelhandel vom Vorteil Fliessende Deutschkenntnisse in Wort und Schrift und Englischkenntnisse, Chinesisch weitere Fremdsprachen sind ein Plus Das macht die Stelle besonders interessant: Einen Arbeitsplatz in einer sehr internationalen Umgebung im Herzen von München Interessantes und abwechslungsreiches Aufgabengebiet Mitarbeiterrabatte Sollte diese Stelle interessant für Dich sein oder solltest Du noch weitere Fragen haben, dann freue ich mich über Deinen Lebenslauf im Word Format und Deine Zeugnisse an Manuela Ziegleder, m.ziegleder@eurolondon.de. Für weitere Fragen stehe ich Dir jederzeit gerne unter 089-23239580 zur Verfügung. Vielen Dank, dass Sie sich bei Euro London Appointments beworben haben.  Wir sind Europas größte, unabhängige Personalagentur, die sich auf die Vermittlung von mehrsprachigem Personal spezialisiert hat. Wir versichern Ihnen, dass alle eingesandten Dokumente höchst vertraulich behandelt werden und Ihre Bewerbung nur mit Ihrer ausdrücklichen Genehmigung weitergeleitet wird. Wir versuchen so schnell wie möglich auf Ihre Bewerbung zu reagieren, bitten Sie aber um Verständnis, dass wir aufgrund der hohen Anzahl von Bewerbungen, die wir tagtäglich erhalten, nur auf Bewerbungen antworten können, die dem vorgegebenen Anforderungsprofil unserer Kunden entsprechen. Falls Sie Interesse an weiteren offenen Stellenangeboten haben, besuchen Sie uns gerne auf www.eurolondon.de.  

  • Excellent benefits bonuses for German speakers in Athens, Greece DESCRIPTION *Solving customers queries by phone or emails *Provide excellent level of customer services *Maintain strong professional relationships with all clients and customers *Reporting to team managers or team supervisor REQUIREMENTS *C1 level German with good English *No previous work experience required *Willing to relocate to Athens, Greece *Enjoy talking with people by phone and emails *Able to work in fast- pace and competitive atmosphere OFFER Benefits *Excellent Basic Salary *Performance bonus *Flight ticket provided to Athens *Taxi pickup service from the airport *2 weeks free hotel accommodation (breakfast included) *Free Greek language courses *Monthly performance bonus *175%-day salary if work on Sunday or Greek holidays *Overtime paid *2 extra full salaries paid per year (pro rata) *Training provided (paid) *International working environment *On-site canteen (discounts for employees) *Welcome event Why use ELA Recruitment Agency *You are given extra support in preparing for interviews *You have a contact person who gives you all the details of the job *You can ask for your application feedback anytime via email or phone *You don't have to face the situation where company do not reply to you for days. *All our services to job seekers are free of charge. We also offer bonus scheme to candidates. Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Czech or Slovak Customer Care - Athens, Greece DESCRIPTION Are you a ready to start a new career in Athens? We have the new opportunity for you! Our Client is looking for a Customer Service Agent ASAP. JOB DESCRIPTION As a Customer Service Agent your role is, together with your team, to handle customer issues with empathy and efficiency. Besides speaking your native language, you also need to be fluent in English. The role consist in handling and responding to end-users' requests through multiple contact channels (Phone, e-mail, chat). It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs. REQUIREMENTS JOB REQUIREMENTS - Being native in Czech or Slovak B2 level of English - Politeness, courtesy and good communication skills. - Time management and multitasking abilities. - Ability to work in groups. - Flexibility in working hours and ability to work in shifts. - Software skills. WHAT'S ON OFFER FOR YOU -Relocation package that includes: Airplane tickets, 2 weeks free accommodation, agency support to find a new place to stay, taxi from the airport. -Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, and Bank account, etc. -Paid trainings to keep you up to date on products and procedures. -In-house doctor and medical insurance. -Excellent career advancement opportunities. -International working environment. -Company-organized festivals, parties, excursions etc. throughout the year. -Discounts for our employees all over Athens. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • VISA Support | Hebrew CS/ITS role - Athens, Greece DESCRIPTION Our clients are highly reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice. Responsibilities *Solving customers queries by phone or emails *Provide excellent level of customer services *Maintain strong professional relationships with all clients and customers *Reporting to team managers or team supervisor REQUIREMENTS *Native Hebrew and good English *Very good knowledge of computers *No previous work experience required *Desire to start fresh and move to Athens, Greece *Enjoy talking with people by phone and emails *Able to work in fast- pace and competitive atmosphere OFFER Benefits *Excellent Salary *Monthly performance bonus *2 extra full salaries paid per year *Training provided (paid) *Free Greek language courses *Extra payment for Sundays or Bank holidays *Extra payment for overtime *Interactive activities: team-building, excursions, themed parties *On-site canteen *International working environment Extra Benefits: *VISA SUPPORT *JOINING BONUS *Paid Flight Ticket *Taxi Transfer from the airport *2 weeks Hotel Accommodation (breakfast included) *Assistance in finding a place of residence. Why choose Euro London Appointments Recruitment *You are given extra support in preparing for interviews *You have a contact person who gives you all the details of the job *You can ask for your application feedback anytime via email or phone *You don't have to face the situation where company do not reply to you for days. *All our services to job seekers are free of charge. We also offer bonus scheme to candidates. For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Norwegian projects about IT and Social Media in Athens, Greece DESCRIPTION Start your New Year in Greece - we offer brand new starting projects for Norwegian speakers in Athens! If you are interested in new technologies and contemporary social Medias, this could be a great chance for you to travel to Greece. Send us your CV in English for further details. Responsibilities: * Interaction with customers to solve various issues and provide information; * Respond to user inquiries with high quality, speed, empathy and accuracy; * Gather, analyze and utilize relevant data; * Communication through e-mail, chat, phone, and social media; * Interaction with other company departments; REQUIREMENTS * Fluent level of Norwegian; * Advanced English - both verbal and written; * Strong interest in modern technologies, and advanced computer skills; * Experience in using social medias and networks; * Excellent communication skills and active listening; * Analytical thinking; * Time management skills; OFFER * Excellent base salary; * Monthly bonuses based on personal results; * 14 salaries per year paid overtime; * Many social benefits: full health insurance, sport activities, and food vouchers are provided; * Professional, paid, trainings; * Many team activities, like team buildings and holiday parties; * A great chance to develop your career; * A great chance to work abroad and meet a new culture; Accepted candidates will be offered: a free plane ticket, a taxi from the airport, 2 weeks hotel accommodation, Why use our services: * You receive extra support in preparing for interviews; * You have a contact person who gives you all job-related details; * You do not have to face a situation where a company does not reply to you for days; * You can ask any time for feedback on your application via e-mail or phone; * All of our services to job seekers are free of charge. In addition, we offer bonus schemes to candidates; For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Danish projects about IT and Social Media in Athens, Greece DESCRIPTION Start your New Year in Greece - we offer brand new starting projects for Danish speakers in Athens! If you are interested in new technologies and contemporary social Medias, this could be a great chance for you to travel to Greece. Send us your CV in English for further details. Responsibilities: * Interaction with customers to solve various issues and provide information; * Respond to user inquiries with high quality, speed, empathy and accuracy; * Gather, analyze and utilize relevant data; * Communication through e-mail, chat, phone, and social media; * Interaction with other company departments; REQUIREMENTS * Fluent level of Danish or Swedish; * Advanced English - both verbal and written; * Strong interest in modern technologies, and advanced computer skills; * Experience in using social medias and networks; * Excellent communication skills and active listening; * Analytical thinking; * Time management skills; OFFER * Excellent base salary; * Monthly bonuses based on personal results; * 14 salaries per year paid overtime; * Many social benefits: full health insurance, sport activities, and food vouchers are provided; * Professional, paid, trainings; * Many team activities, like team buildings and holiday parties; * A great chance to develop your career; * A great chance to work abroad and meet a new culture; Accepted candidates will be offered: a free plane ticket, a taxi from the airport, 2 weeks hotel accommodation, Why use our services: * You receive extra support in preparing for interviews; * You have a contact person who gives you all job-related details; * You do not have to face a situation where a company does not reply to you for days; * You can ask any time for feedback on your application via e-mail or phone; * All of our services to job seekers are free of charge. In addition, we offer bonus schemes to candidates; For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Swedish projects about IT and Social Media in Athens, Greece DESCRIPTION Start your New Year in Greece - we offer brand new starting projects for Swedish speakers in Athens! If you are interested in new technologies and contemporary social Medias, this could be a great chance for you to travel to Greece. Send us your CV in English for further details. Responsibilities: * Interaction with customers to solve various issues and provide information; * Respond to user inquiries with high quality, speed, empathy and accuracy; * Gather, analyze and utilize relevant data; * Communication through e-mail, chat, phone, and social media; * Interaction with other company departments; REQUIREMENTS * Fluent level of Swedish; * Advanced English - both verbal and written; * Strong interest in modern technologies, and advanced computer skills; * Experience in using social medias and networks; * Excellent communication skills and active listening; * Analytical thinking; * Time management skills; OFFER * Excellent base salary; * Monthly bonuses based on personal results; * 14 salaries per year paid overtime; * Many social benefits: full health insurance, sport activities, and food vouchers are provided; * Professional, paid, trainings; * Many team activities, like team buildings and holiday parties; * A great chance to develop your career; * A great chance to work abroad and meet a new culture; Accepted candidates will be offered: a free plane ticket, a taxi from the airport, 2 weeks hotel accommodation, Why use our services: * You receive extra support in preparing for interviews; * You have a contact person who gives you all job-related details; * You do not have to face a situation where a company does not reply to you for days; *You can ask any time for feedback on your application via e-mail or phone; *All of our services to job seekers are free of charge. In addition, we offer bonus schemes to candidates; For immediate consideration, please email your CV to Andrian at a.andrianov@eurolondon.com

  • Are you a Dutch, German or Japanese speaker looking for flexible, well-paid, part-time work? Our client - a well-established company based in Brighton, is looking for Dutch, German or Japanese speakers to work at an hourly rate of £10.00 to £12.00 (plus holiday pay pension). The hours are flexible and the location is very central, based right in the centre of Brighton! Your responsibilities will include: - Market Research - telephone based interviewing - Working on a specific project which is taking place at the moment in Europe and Asia For this position you would only need to be fluent in Dutch, German or Japanese, however having market research experience is always a bonus!

  • Are you a German speaker? Are you looking for well-paid and flexible work in Oxfordshire? Then we have the job for you! Our client is a well established business in Oxfordshire and are looking for German speakers to join their vibrant and internationally focused team. The work is flexible with the possibility of working from home, part-time and with a competitive salary to match a suitable candidate's skill and experience. Successful candidates will benefit from private medical insurance, life insurance, private pension and a steady salary increase in line with their performance. Please only apply to this role if you are fluent in German.

  • German or Dutch Service Centre Agent An exciting opportunity has arisen for a German or Dutch speaking Service Agent to join an International team based in Peterborough. The Department: The transformation of our business has seen us deliver a high-tech, high-touch experience for our customers. Now we're embarking on the next stage of our transformation programme. This is where we extend that approach to the wider business. In IT, it's all about investing in the technology that will power our growth and shape our success. It's about using that technology to build deeper customer relationships and create more personalised experiences. It's about constant innovation; being future proof. Key Accountabilities: *Manage all Incidents and Service Requests (including information, advice and access Requests) from assignment to resolution, ensuring correct classifications are used and escalate major Incidents that have the ability to impact the operation of the business *Ensure that all submitted Service Requests are processed prioritised, identifying what resources are required to fulfil them and communicating Service Requests that require other groups to be involved as required *Feed into the Incident templates, Knowledge Articles and Service Request Catalogue to ensure they are maintained and accurate Skills and Experience: Our ideal candidate will be an excellent team player with proven Service Centre experience. With a track record of demonstrating a service-oriented attitude along with the ability to balance competing priorities, you should be analytical and thorough with a structured approach. Fluency in German or Dutch (and English ) is essential. You will need to demonstrate your experience of working in a Customer Services environment as well as excellent communication skills. ITIL Incident Management experience is preferred, although full training will be provided. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com