Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • German speaking Sales Consultant We are currently looking for Sales professionals to work for a leading international company in new technologies. If you join the Company's team you will... -Become a product expert of our client solutions and our target market and generate new leads -Find new target markets and penetrate them to drive sales by conducting outbound phone calls -Demonstrate advanced sales knowledge Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 26,500 Euros gross/year -Opportunity to join a growing international company located in Barcelona centre -Employee Career Path with real possibilities of promotion Requirements -Native level of German plus fluent English -Prior phone experience in outbound communications -12 months Sales/Commercial Experience, working with sales revenue targets and KPI's -Excellent sales and negotiating skills with experience dealing with all types of customers -Problem analysis and problem solving skills - to diagnose and logically resolve customer problems -Able to follow, understand and explain processes and procedures

  • German speaking Sales Consultant We are currently looking for Sales professionals to work for a leading international company in new technologies. If you join the Company's team you will... -Be Target Driven -Sourcing for New Business -Drive sales by conducting outbound phone calls -Demonstrate advanced sales knowledge Benefits -Full Relocation paid by the company -Full-time job (39 hours/week), from Monday to Friday -Salary: 26,500 Euros gross/year -Opportunity to join a growing international company located in Barcelona centre -Employee Career Path with real possibilities of promotion Requirements -Native level of German plus fluent English -Prior phone experience in outbound communications -Any Phone Sales Experience, working with sales revenue targets and KPI's -Excellent sales and negotiating skills with experience dealing with all types of customers -Problem analysis and problem solving skills - to diagnose and logically resolve customer problems -Able to follow, understand and explain processes and procedures

  • A global tech player delivering amazing event experiences is urgently looking for a customer focused Client Success Consultant to be based at their buzzing EMEA HQ in London . With customers in over 100 countries it is one of the fastest growing platforms on the market; it'll be your job to help them make the most of the technology (and keep them happy). In your first week you will fly to United States for a month's training! As a Client Success Consultant you will be devoted to delivering the best experience to your share of that global client base, addressing their technical queries and being their problem solver. The day to day: -Providing product knowledge to existing client base -Customise and deliver user training where needed -Assisting clients with meeting their business goals by providing them assistance with the software related queries -Account management and building lasting relationships with clients -Managing projects and upgrades to meet customer's needs -Identifying clients' needs for future releases Required skills and experience: -University Degree or equivalent -Ability to speak English to native level -Knowledge of web development (HTML, CSS) would be a plus -Relationship building and negotiation skills -Ability to learn quickly and keep on top of new feature releases Benefits: -Salary up to 30,000 -Discretionary bonus -Pension scheme -Medical cover -26 days of holidays Bank Holidays If you would like to work for an internationally recognised brand with structured training and a well defined career path, please contact Daria Nowak on 0207 029 3799 or send your most updated CV to d.nowak@eurolondon.com.

  • Multilingual Account Director (Translation & Localization Industry experience is ESSENTIAL) Our client is looking for a multilingual Account Director to be the leader and revenue owner of a portfolio of strategic key accounts. Apart from a very competitive salary (£55K - £65K p.a. base salary, OTE's £85K - £95K, depending on relevant experience in the Translation and Localization Industry, minimum 5-7 years) the successful candidate will be part of a vibrant, multinational and exciting team in our client's creatively refurbished and buzzing offices in the beating heart of London. Our client helps world-leading brands to increase international market share, quick adoption of products and effectively engage their customers in local markets worldwide. Through their cloud technology platforms, they provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability. Our client is looking for someone with at least 8 years of direct sales experience, including three to five years of Account Management in the Translation/Localization industry. Experience with RFI / RFP processes is desirable. The successful candidate will have strong negotiation skills in English and at least one other European language. This role will have accountability for customer relationships and driving revenue growth. The core focus for this strategic position is to retain & grow existing global complex relationships by maintaining current business and increasing customer share of wallet. If you feel you have what it takes to be successful in this role, please do send your CV to Haris B. Bates (h.bates@eurolondon.com) for more information or simply apply online; the role is live and there's a desk waiting and following our client's selection process, you could be part of something special. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive, we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you a Norwegian speaker looking for an exciting new role using your languages? Are you available immediately for temp work?! My client is looking for a Norwegian speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role - Pay rate and shift patterns can be flexible Given the nature of the role candidates must have excellent command of both Norwegian and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements

  • German Renewals Specialist Berkshire You will be joining a highly successful global customer success team . Mainly responsible for the renewal of Support & Maintenance subscriptions (contracts) of their ECM Product, you will be joining a team who truly want to deliver great experiences to our customers. You will be targeted on retention and measured on key Customer Health performance indicators. Protecting this crucial, predictable revenue stream is a key role with high visibility. He/she will also need to nurture the relationship with customers and provide quality customer service by responding to external queries in an efficient and informed manner, guided by our Customer Success team. He/she will be the main point of contact for Tier 3 existing Customers and partners. We are seeking candidates with fluency in German (and English). Professional experience or Internship (Sales / Account management training preferred with Customer care skills) within a software/IT company. *Possess the technical /sales skills required to successfully conduct all phases of the renewal cycle. *Highly organised with strong attention to detail *Customer focussed - good listener *Excellent telephone manner and written skills *Team player and excellent communicator who can work seamlessly with CSMs, Sales, Technical and Finance colleagues *High activity level, enthusiastic, self-motivated, tenacious If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • French Client Account Manager MUST HAVE OWN TRANSPORT If you would like to work for a company that cares about the environment and offers a great range of environmentally friendly products, this could be the opportunity for you! Our Client, is looking for a fluent French/English speaker to join their European Client Account Management team , looking after customers orders. The team follow up on sales enquiries, providing quotations, processing orders, negotiating lead times, dispatching products and attending trade shows. We are seeking applicants with: Fluency in French and English; Excellent communication skills; Be a team player but also capable of working alone; Target driven with excellent customer services skills; Previous logistics or sales administration/customer services experience. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Fluent German Customer Services Buckinghamshire We are looking for a Bilingual Customer Services Representative, to work for a Global leader with operations in more than 50 countries, across 6 continents. Do you speak fluent German and English? We have just the job for you! Come and join a friendly International team of professionals, serving customers across Europe. This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region. About the role: * Accurate and timely entry of orders onto the order management system. * Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress. * Checking progress, lead-time and quantity for each order. * Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met. * Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team. * Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan. * Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers. * Running and monitoring back order reports. * Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales. * Liaising with Credit Control/Finance. The ideal candidate: . Fluency in English and German. . Previous Customer Services or Sales Administration experience in a B2B environment. * Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage. * Experience of liaising with customers / internal departments located outside the UK would be an advantage . MS Office skills essential. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Fluent French Customer Services Buckinghamshire We are looking for a Bilingual Customer Services Representative, to work for a Global leader with operations in more than 50 countries, across 6 continents. Do you speak fluent French as well as English? We have just the job for you! Come and join a friendly International team of professionals, serving customers across Europe. This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfilment for customers in the EMEA region. About the role: * Accurate and timely entry of orders onto the order management system. * Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress. * Checking progress, lead-time and quantity for each order. * Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met. * Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team. * Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan. * Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers. * Running and monitoring back order reports. * Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales. * Liaising with Credit Control/Finance. The ideal candidate: . Fluency in English French. . Previous Customer Services or Sales Administration experience in a B2B environment. * Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage. * Experience of liaising with customers / internal departments located outside the UK would be an advantage . MS Office skills essential. If you are interested please contact Claire on 01753 668840 or emailing your CV to c.padgett@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you a German speaker looking for an exciting new role using your languages? Are you available immediately for temp work?! My client is looking for a German speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role - Pay rate and shift patterns can be flexible Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable candidate for the role and are available immediately please send your CV in WORD format to a.sarfo@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.