Services clients et centre d’appels

Répondre aux demandes de fonctions bilingues et multilingues dans les centre d’appels et les services clients est une mission intrinsèque à Euro London depuis plus d’une décennie. Vous présenter des candidats aux compétences multilingues et au relationnel client parfait, est une spécialité dans nous sommes fiers.

Nos dommaines d'expertise sont les suivants :

  • ​Services Clients
  • Centre d'appel

Notre réseau de consultants implantés en Europe permet à Euro London d’opérer à la pointe du recrutement en matière linguistique. Notre base de données pan-européenne se met à jour dans chaque bureau en temps réel afin de trouver les talents dont vous avez besoin.

  • Dutch Speaking Customer Operations Executive £24-28k pa My client is an European leader in the sales, marketing, distribution and application development of a full range of thermoplastic polymers and elastomers. This global company is looking for Dutch and/or French speakers with previous customer support experience to join their team providing the best quality of service to their clients across Europe. Working from Monday through Friday you will be leasing with the account managers out in the field and clients across Europe developing a long term relationship with existing clients always making sure that the best service is provided. Benefits include a very generous salary, annually bonuses, private pension scheme, discounted private healthcare, free on-site car parking and an emphasis on work-life balance! Responsibilities: * Developing and maintaining strong, professional relationships with partners and clients by ensuring regular contact and responding to queries and requests promptly and efficiently. * Resolution of product or service complaints, investigating the cause and offering the best solution to solve the problem, following up to ensure full resolution within agreed SLAs. * Support key account managers in meeting personal and team sales targets. * Follow up on order to insure customer satisfaction. Requirements: * Fluent written and spoken Dutch to native level. * Energetic, enthusiastic and with the determination to excel. * Excellent communication skills in both Dutch and English. * Previous Customer Support experience. * Genuine passion for customer satisfaction If you are interested please apply here. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Do you want to get into the Tech sector? Do you have good communication skills and can solve problems easily? Do you want to put your language skills into use and work in a growing company? We are currently working with an outsourcing company that is providing IT services to clients in different sectors and now they are looking for German speakers to support them in their growth. In this role you'll be: *providing 1st level technical support related to hardware and software *helping customers with phone and email queries and live chat requests *recording all information into the system *tracking and resolving tickets *providing regular updates to customers *supporting German speaking market Send us your CV if you're: -Fluent in German language (native or native-like level) -AND fluent in English -Switched on and genuinely interested in the Tech sector -Experienced in a customer service role, ideally in an office-based environment -Flexible when it comes to the working hours - working 37.5 hrs per week in shift pattern on a rotational basis If you are interested please contact me on 020 7029 3799 or send me your CV to p.kubicskoova@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Finnish and/or Swedish Speaking Customer Operations Executive £22-26k pa My client is an international Sports equipment wholesaler based in the beautiful city of Bristol. This family owned company is growing and looking for a Finnish or Swedish speaker with previous customer support experience to join their team providing the best quality of service to their clients across Europe. They are looking for someone with a passion for Sports and with a can do attitude. Working from 8 am to 4:30 pm Monday through Friday you will be in a fun and casual environment with colleagues from all over the globe sharing the same passion for sports.If you are tired of corporate environments and you are looking for a place where hard work is rewarded this is the job for you! Benefits include a very generous salary, quarterly bonuses, pension and healthcare schemes, clothing allowance and employees discounts, gym membership and many more! Responsibilities: * Developing and maintaining strong, professional relationships with partners and customers by ensuring regular contact and responding to queries and requests promptly and efficiently. * Calling customers and potential customers to actively listen and gain a clear understanding of their business requirements and opportunities for sales. * Making appropriate telephone sales presentations, negotiating the terms of the sales agreements and closing the sale. Liaising with the warehouse to check the progress of existing orders and providing updates where relevant and highlighting any potential delays. * Managing the daily publications and responding to questions via the social media sites. * Assisting other departments with translation. Requirements: * Fluent written and spoken Finnish or Swedish to native level. * Energetic, enthusiastic and with the determination to excel. * Excellent communication skills in both Finnish/Swedish and English. * Previous Customer Support experience. * Genuine passion for customer satisfaction * You will feel uncomfortable in a casual environment/informal. If you are interested please apply here. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Are you a German speaker in Hertfordshire looking for short-term and easy work? We are currently recruiting German speakers to work as Data Entry Administrators for a 2 week project. The job will pay £9 and is based in the heart of St Albans. No experience required, just good telephone manner and a can-do attitude! If interested, please apply with your CV, call on 0207 029 3751 or email t.chau@eurolondon.com

  • You are a communication ace? Your planning and organizing skills are incomparable? On top of that you speak German on a native level and English fluently?   On behalf of a renowned insurance company we are currently looking for a TEAM ASSISTANT (m/f) to start asap in Frankfurt. The role will start initially with an 8 month contract with the possibility for extension. YOUR JOB: support the Field Engineers with their calendar management and route planning in regards to work assignments act as the intersection for internal departments, clients and field engineers calendar management written and verbal communication in German and English create, edit and analyse plan details in Excel and internal systems YOUR PROFILE: MUST HAVE: native level of German and fluent English experience in calendar management very experienced in use of Excel and the other MS-Office programs experience in communication with clients ability to analyse, prioritize and make decisions THE COMPANY: Our client is a well-rated insurance company with focus on risk management. The company is internationally recognized as they have offices worldwide. Their standards are set by excellence and outstanding services.     If this piqued your interest, please send your CV, your earliest entry date as well as your salary requirement with 5 bullet points why you’re the perfect match for that role to: c.bronzel@eurolondon.de   Please note: All applicants must be eligible for, and have valid documentation to work in Germany.   Thank you for applying to Euro London Appointments, Europe's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your express permission.  To enquire about other vacancies please visit our website at www.eurolondon.com.  

  • We are looking for a Mandarin or Cantonese speaker to work within a 24/7 Global Contact Centre, handling customer communication across multiple channels and report directly into a Team Leader. You will be working in a fast-paced, digital and high pressured environment, with a primary focus on resolving customer issues, handling escalations, processing telephone orders and refunds, and providing luxury service solutions. You will be working 5 days a week, 8 hours shifts(7am-4pm, 11am-8pm, 1pm-10pm) The right candidate must speak fluent English and a good level of Mandarin or Cantonese.

  • We are looking for a Korean speaker to work within a 24/7 Global Contact Centre, handling customer communication across multiple channels and report directly into a Team Leader. You will be working in a fast-paced, digital and high pressured environment, with a primary focus on resolving customer issues, handling escalations, processing telephone orders and refunds, and providing luxury service solutions. You will be working 5 days a week, 8 hours shifts(7am-4pm, 11am-8pm, 1pm-10pm) The right candidate must speak Excellent English and a good level of Korean.

  • My client is looking for a German speaking Market Researcher to join their team in a busy London office. Keys skills would be: - Telephone based experience - Good IT skills - Some market research experience would be beneficial - Some translation experience would be beneficial - Good communications skills would be beneficial for the role This is an ongoing temp role to start immediately and can be full or part time. Hours are between 12.30pm and 7.30pm Given the nature of the role candidates must have excellent command of both German and English (both written and oral). If you feel you are the suitable for the role and are available immediately please send your CV in WORD format to c.grosvenor@eurolondon.com Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

  • Do you want to get into the Tech sector? Do you have good communication skills and can solve problems easily? Do you want to put your language skills into use and work in a growing company? We are currently working with an outsourcing company that is providing IT services to clients in different sectors and now they are looking for Dutch speakers to support them in their growth. In this role you'll be: *providing 1st level technical support related to hardware *helping customers with phone and email queries and live chat requests *recording all information into the system *tracking and resolving tickets *providing regular updates to customers *supporting Dutch speaking market Send us your CV if you're: -Fluent in Dutch language (native or native-like level) -AND fluent in English -Switched on and genuinely interested in the Tech sector -Experienced in a customer service role, ideally in an office-based environment -Flexible when it comes to the working hours - working 37.5 hrs per week in shift pattern on a rotational basis If you are interested please contact me on 020 7029 3799 or send me your CV to p.kubicskoova@eurolondon.com. Thank you for applying to Euro London Appointments, the UK's largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CV's we receive we are only able to respond to applicants whose profile matches our Clients requirements. To enquire about other vacancies please visit our website at www.eurolondon.com

  • Looking to stay within the recruitment industry but you hate the sales part? OR You are a successful in-house/HR Recruiter that desires the career recognition and rewards that your success should deliver at this point in your career?   The perfect opportunity now awaiting you at Euro London Appointments!   Recruiter – Automotive industry Munich based – German & English fluent   This is a perfect moment to join our Munich team to be part of the ongoing success story and building further on our undoubted strong position in the market.     You will be responsible for managing end to end recruitment cycles for temporary/contract positions as well as maintaining and building on client and candidate relationships on behalf of our key client a world class global automotive brand.   Skills and Experience •Excellent communication skills in German & English, both written and verbal •Significant experience recruiting across diverse multifunctional job types/business areas, with a clear understanding of relevant qualifications, skills & knowledge and where and how to actively source candidates. Experience may have been gained through agency, onsite or in-house HR Recruitment however, in depth Recruitment knowledge within the Contract/Temp markets is highly desirable •Ability to write clear and compelling job specifications and adverts •Highly proficient computer skills to include, Internet, MS Office Suite, e-mail functions and working knowledge of web-based job boards •Excellent relationship building skills and ability to exhibit friendly, professional customer service at all times •Results driven and self-motivated with passion to meet and exceed objectives •Effective interpersonal skills - Able to interact and communicate at all levels of candidates and client personnel •Ability to manage and react efficiently to high volume recruitment •Ability to function independently while being detail oriented with administrative and organizational skills •Be available to work before/after typical office hours as deemed necessary to support both internal and key account client needs   Primary Responsibilities:   •Sourcing candidates via online advertising, referral, networking, database, career jobsites and proactive approaches •Managing, developing and building in-house candidate database and talent pools •Contacting and interviewing prospective candidates and retaining an audit trail of contact •Conducting telephone/face to face screening and review of skills and experience as part of the qualification process of candidates •Liaising with line managers to ensure feedback is given on all CVs and interviews •Providing credible, consultative recruitment services and supporting the client during the entire recruitment process lifecycle •Managing the offer process – including providing up-to date salary/rates to agreed SLA   •Successful candidate transition from offer stage to start date •Conduct orientation for new workers either face-to-face or via phone while providing the new hire on-boarding pack/contracts •Retaining contact with candidates placed via direct recruitment on an ongoing basis •Providing regular reporting on recruitment activity to the Account Manager and Regional Director, ensuring compliance with service level agreement (SLA) targets and key performance indicators (KPI) and all client policies including approval systems are met •Ensuring direct sourcing strategies are agreed and channels identified to deliver against vacancy requirements •Maintaining and refining candidate available talent pools through ongoing candidate relationship management •Ensuring that all candidate contact promotes the client’s world class employer brand •Maintaining and building internal relationships with the Client and its Hiring Managers •at all levels of management within the client business units to ensure recruitment plans and organisational hire targets are met •Writing approved job adverts in line with legislative requirements where required •Ensuring all approved roles are advertised internally and on external careers site •Record keeping and administration processes ensure the client’s applicant tracking system is accurate and up to date at all times   If you would like to apply for this exciting opportunity then please forward your CV in Word format to Miren Menabrito (m.menabrito@eurolondon.de).   All applicants must have valid documentation to work in Germany.   Thank you for applying to Euro London Appointments, Europe’s largest independent language consultancy. Please be advised that documents will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond as promptly as possible to your application, however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Client’s requirements. To enquire about other vacancies please visit our website at www.eurolondon.de