Location: France Office (Cannes &amp; Paris)
Specialism: Sales, Marketing, PR, HR, Finance, Legal Languages: English and French
I&rsquo;m British but have spent most of my adult life living in France. I obtained French nationality a few years ago so am now both British and French!

Megan Collins

Notre client, l'un des plus grands cabinets d'avocats au monde recrute un / une&nbsp;Charg&eacute;(e) des Ressources Humaines &amp; Paie (CDI, Temps complet)
Vous avez une exp&eacute;rience en gestion de paie et administration du personnel, avec un niveau d&rsquo;anglais professionnel. Vous avez une excellente ma&icirc;trise d&rsquo;Excel.
Localisation :&nbsp;Paris 8&egrave;me
&nbsp;
Missions :
Pole ADP et R&egrave;glementaire paie 
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l1 level1 lfo1;">En charge du respect des obligations l&eacute;gales et conventionnelles li&eacute;es &agrave; l'administration du personnel salari&eacute; (DPAE, visites m&eacute;dicales, adh&eacute;sion mutuelle, pr&eacute;voyance, retraite, remboursement transport, suivi des titres de s&eacute;jour - travailleurs &eacute;trangers, etc.)</li>
<li class="MsoNormal" style="mso-list: l1 level1 lfo1;">Gestion administrative (RH &ndash; Paie) des El&egrave;ves -Avocats </li>
</ul>
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l5 level1 lfo2;">Recueil et transmission des informations de paie au prestataire externe </li>
<li class="MsoNormal" style="mso-list: l5 level1 lfo2;">Contr&ocirc;le des bulletins de salaire et des modes de calcul op&eacute;r&eacute;s (HS, Repos compensateur, Astreintes, Solde de tout compte, etc.) par le prestataire externe, contr&ocirc;le du traitement des arr&ecirc;ts maladie et validation finale des bulletins de paie </li>
<li class="MsoNormal" style="mso-list: l5 level1 lfo2;">Suivi avec le service comptabilit&eacute; des virements &agrave; la suite de la transmission des &eacute;tats de paiements de la paie par le prestataire de paie</li>
<li class="MsoNormal" style="mso-list: l5 level1 lfo2;">Gestion des dossiers maladie / maternit&eacute; / AT / Invalidit&eacute; avec la CPAM, l&rsquo;organisme de pr&eacute;voyance et en liaison avec le prestataire de paie</li>
<li class="MsoNormal" style="mso-list: l5 level1 lfo2;">Suivi des versements de prestations de la s&eacute;curit&eacute; sociale et des prestations compl&eacute;mentaires de pr&eacute;voyance </li>
<li class="MsoNormal" style="mso-list: l5 level1 lfo2;">Suivi des astreintes, temps partiel, cong&eacute;s maternit&eacute;, parentaux et paternit&eacute; pour les salari&eacute;s</li>
<li class="MsoNormal" style="mso-list: l5 level1 lfo2;">Administrateur et gestionnaire du logiciel de gestion des absences</li>
</ul>
&nbsp;
Onboarding et process de d&eacute;part
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l2 level1 lfo3;">Pr&eacute;paration des dossiers administratifs / Dossier d&rsquo;accueil pour l&rsquo;arriv&eacute;e des nouveaux salari&eacute;s </li>
<li class="MsoNormal" style="mso-list: l2 level1 lfo3;">Participation aux sessions accueil des El&egrave;ves avocats / Gestion des stagiaires pour les &laquo;&nbsp;stages&nbsp;d&eacute;couverte&nbsp;&raquo;</li>
<li class="MsoNormal" style="mso-list: l2 level1 lfo3;">Gestion du process de d&eacute;part des salari&eacute;s et des stagiaires</li>
</ul>
&nbsp;
P&ocirc;le information sociale 
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l1 level1 lfo1;">Tableaux de bord sociaux, MAJ et suivi des effectifs, bulletin social individuel, statistiques, enqu&ecirc;tes obligatoires, &eacute;tudes diverses, etc.</li>
<li class="MsoNormal" style="mso-list: l1 level1 lfo1;">Pr&eacute;paration des documents et informations pour les NAO</li>
<li class="MsoNormal" style="mso-list: l1 level1 lfo1;">Pr&eacute;paration / Contr&ocirc;le de coh&eacute;rence de la BDESE / (Base de donn&eacute;es &eacute;conomique et sociale et environnementale &ndash; donn&eacute;es paie et RH)</li>
</ul>
&nbsp;
<a name="_Hlk214638771"></a>P&ocirc;le Formation
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l3 level1 lfo4;">Formation professionnelle des avocats (enregistrement et d&eacute;claration des formations suivies ou dispens&eacute;es pour validation de l&rsquo;Ordre)</li>
<li class="MsoNormal" style="mso-list: l3 level1 lfo4;">Formation professionnelle des salari&eacute;s (recensement et &eacute;laboration du plan de formation, gestion administrative en liaison avec l&rsquo;OPCO, recherches d&rsquo;organismes et des sessions, etc.)</li>
<li class="MsoNormal" style="mso-list: l3 level1 lfo4;">Suivi engagement des d&eacute;penses et prises en charge OPCO et reporting &agrave; la RRH</li>
</ul>
&nbsp;
Profil recherch&eacute; :
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l0 level1 lfo5; tab-stops: list 36.0pt;">Formation en RH ou &eacute;quivalent</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo5; tab-stops: list 36.0pt;">Exp&eacute;rience professionnelle en gestion de paie et administration du personnel</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo5; tab-stops: list 36.0pt;">Ma&icirc;trise d&rsquo;Excel indispensable</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo5; tab-stops: list 36.0pt;">App&eacute;tence pour l&rsquo;utilisation des SIRH</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo5; tab-stops: list 36.0pt;">Aisance dans la manipulation des chiffres et dans les contr&ocirc;les</li>
<li class="MsoNormal" style="mso-list: l0 level1 lfo5; tab-stops: list 36.0pt;">Anglais (niveau B1 minimum requis)</li>
</ul>
&nbsp;
R&eacute;mun&eacute;ration&nbsp;:
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l4 level1 lfo6;">40/43 K&euro; bruts annuels (selon nb d&rsquo;ann&eacute;es d&rsquo;exp&eacute;rience professionnelle RH), vers&eacute;s en 13 mensualit&eacute;s</li>
</ul>
Avantages&nbsp;:
<ul style="margin-top: 0cm;" type="disc">
<li class="MsoNormal" style="mso-list: l4 level1 lfo6;">Ch&egrave;ques d&eacute;jeuner (participation Employeur 60%)</li>
<li class="MsoNormal" style="mso-list: l4 level1 lfo6;">Bulletin d&eacute;mat&eacute;rialis&eacute; et coffre-fort &eacute;lectronique</li>
<li class="MsoNormal" style="mso-list: l4 level1 lfo6;">37H/ semaine et 13 jours de RTT par ann&eacute;e civile compl&egrave;te</li>
<li class="MsoNormal" style="mso-list: l4 level1 lfo6;">Accord t&eacute;l&eacute;travail apr&egrave;s p&eacute;riode d&rsquo;int&eacute;gration (2 jours par semaine)</li>
<li class="MsoNormal" style="mso-list: l4 level1 lfo6;">Mutuelle</li>
</ul>
&nbsp;
Pour postuler, merci d'envoyer votre CV &agrave; <a href="mailto:m.collins@eurolondon.com">m.collins@eurolondon.com</a>
&nbsp;
Veuillez noter que seules les candidatures retenues seront contact&eacute;es.

Chargé(e) des Ressources Humaines & Paie 

Our client, a leading SaaS company for M&amp;A activity in financial institutions, is seeking a Customer Success Manager to support their clients in the DACH region.
This role suits candidates who are bilingual German / English and have some previous Customer Success / Customer Service experience in SaaS / AI technologies.
You will support clients at investment banks, law firms, large Corporates and Private Equity Funds.
&nbsp;
Responsibilities:
Your overarching responsibilities are retention of the existing customers, increasing revenue through upselling additional features, and enabling repeat business.
To achieve that you will need to:
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee all aspects of delivery from inception (either pre-sale or kick-off call) through to closure including full support and consultancy of projects. This ranges from pre-sale client meetings and demos (both online and F2F), client kick-off calls all the way to successful project completion.
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proactively manage both clients and projects, by taking the brief for new projects and managing email and telephone requests from clients.
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work directly with clients to ensure they successfully utilise all functionalities available including the unique set of AI tools. This can include client workshops and / or running pilot programs to increase adoption levels and improve client outcomes.
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all customer complaints are handled promptly, and all relevant stakeholders are informed accordingly, and the matter brought to satisfactory resolution.
&nbsp;
EXPERIENCE &amp; COMPETENCIES 
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in Customer Services / Success role in a SaaS environment 
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bilingual German / English 
&nbsp;
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent presentation (customer facing) skills
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Passion for service / customer success and delivering a great client experience
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Positive, can-do attitude who is committed to ensuring the client will receive an excellent level of service
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Outstanding communicator and highly motivated to succeed
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team player who can delegate, escalate and hand over work as necessary
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong troubleshooting &amp; technical skills
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong software and IT competencies
&nbsp;
DEPARTMENT &amp; REPORTING LINE 
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Directly reporting to the Group Customer Service Manager in London.
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Indirectly reporting to the Frankfurt Regional Sales Director.
&nbsp;
LOCATION 
&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Frankfurt Office, Germany, with hybrid working pattern.
&nbsp;
Salary: 40-50K&euro; basic + bonus
Please send your CV to <a href="mailto:m.collins@eurolondon.com">m.collins@eurolondon.com</a>
Please note that only shortlisted candidates will be contacted.
&nbsp;
&nbsp;

Megan Collins

Currently hiring for

Chargé(e) des Ressources Humaines & Paie

Customer Success Manager

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